Summary: The Director, Communications & Knowledge Insights manages all aspects of CMF’s internal and external communications. Additionally, this position guides the organizational evaluation plan and research, synthesizing data into actionable intelligence. The Director serves as a member of the operations team contributing to development of overall organizational strategy, recruitment and retention
This position is Salary, exempt and reports to Senior Vice President Member Services and supervises a team comprised of fulltime and part-time roles including: (fulltime) Communications Manager, (part-time) Content Specialist, (fulltime) Communications & Technology Administrative Assistant, (part-time) Communications Fellow, (part-time) Impact and Evaluation Fellow and consultants.
Communications & Marketing – In partnership with the Communications Manager, develop and implement a strategic communications platform to support achievement of the Plan of Work, to maintain a unified and accessible organizational voice, to engage members with CMF programs and services, to ensure cultural competency, to position CMF as Michigan’s collective voice of philanthropy, and to leverage CMF’s expertise with media, government leaders and policy makers.
Program and event marketing
Annual Conference collateral materials and marketing
Media relations (including Op-Eds)
Website content development
Social media strategy
Membership recruitment/retention materials and messaging
News & information
Communications capacity building for members
Internal communications resource (projects, presentations, editing, message development for staff and board)
Strategy – As a part of the Operations Team, this position contributes to the assessment of organizational direction, threats, risk, opportunities, and the evaluation of information, to ensure the appropriate strategies and action are implemented to assure the success of the Plan of Work, as well as longer term organizational goals.
Leadership – Cultivate and maintain strong connections, sources, and professional development to monitor latest trends in sector issues, communications strategies/tools, evaluation methods and research to provide staff and member access to the most current decision support resources.
Resource curation for the CMF website
Capacity building (members & staff)
Operations Team strategy development
Administrative – Develop and oversee the annual communications budget as well as contracts/work/projects with vendors and consultants.
Research – Oversight to assure that this department monitors trends and issues within the sector, the state, and the membership and, when appropriate, plan, deploy, and analyze research, presenting findings and recommendations to the Leadership Team. This department services as the focal point for all incoming external research requests.
CMF member engagement tracking
Member satisfaction assessment
Annual Community Foundation Databook
Conduct research related to policy, legislation, or other issues affecting the sector with consultants or research firms
Member focus groups
Special project research
Evaluation – Oversight to assure that this department creates and guides the CMF annual evaluation plan to assess the effectiveness of programs, services and communications, holistically analyzing and interpreting results into real-time, actionable intelligence that contributes to the success of the Plan of Work and that visualizes and communicates the information clearly and accessibly to staff, trustees and members.
Annual organization evaluation plan (including all program evaluation)
Special project evaluation (consulting services, impact investing)
Knowledge Skills & Abilities
Personal beliefs: Passionate about CMF’s mission, vision and our work. Deeply committed to achieving equity in the communities of Michigan and assuring that diversity and inclusion become the norm. Demonstrate leadership and commitment to CMF values: Leadership, Collaboration, Inclusion, Integrity, Knowledge, Effectiveness, Continual Improvement, Importance of People. Personal qualities include creative, inquisitive, thoughtful, innovative, enjoy helping people
Skills: Know the field of philanthropy either from within or through a related sector; very strong analytical skills, creative problem solver and strategic thinker, Strong project management and organizational skills, experience collecting, analyzing and interpreting data; high level of proficiency with technology including Microsoft Office Suite, Adobe Creative Suite, basic HTML and social media tools. Experience with Salesforce and Drupal is desired.
Communications: Demonstrates communication expertise in all mediums-oral, written, web-based, social media; Able to effectively represent CMF and build relationships with external partners and stakeholders. Able to transfer expertise and knowledge to CMF members as a technical assistance or capacity building activity
Work Style: Self-starter who seeks input and feedback as needed; Work effectively alone, within the department and in cross-functional teams within CMF and between CMF and others; Able to work well with many types of personalities; manage and prioritize multiple tasks in a fast-paced environment; adapt to changing priorities; Professional demeanor, dependable, pleasant, positive and a good sense of humor.
Leadership: possess excellent demonstrated leadership skills and valued for them; exhibits excellent supervisory skills including commitment to develop the professional capabilities of each direct report and provides career path guidance as appropriate.
Minimum of seven to ten years of experience in equivalent position with senior leadership experience.
Minimum of five years foundation experience
Minimum three to five years of supervising a team of direct reports.
Bachelor’s degree or higher in communications. Master’s degree preferred.
Interested candidates should e-mail a cover letter, resume and salary requirements to Tammie TenBroeke at firstname.lastname@example.org Items must be received no later than Friday, October 20, 2017.
The Council of Michigan Foundations is a community of members committed to growing the impact of Michigan philanthropy through investing in the state's charitable organizations, convening business, government and nonprofit leaders, collaborating on critical issues, seeking innovative solutions, sharing knowledge and advocating. Collectively, CMF members comprise nearly 85 percent of the state’s organized philanthropic assets.