Reporting to the Global head of GMCS Controls the Role Holder will be responsible for maintaining the GMCS risk and control assessment (RCA). This includes working with regional control teams and Business Managers to ensure identification of process risks and liaising with control owners to assess risk mitigants and control gaps requiring remediation.
The Role Holder will be responsible for the administration of the GMCS Business Control Committee meeting, ensuring the agenda/contents are 'fit for purpose' and that key control issues and emerging risks are addressed. This will include escalation of known Operational Risk Issues & Actions, Management Self-Identified Issues (MSII's), customer feedback monitoring and review of Management Information across the sales activity spectrum.
They will also play a key role in collecting and monitoring MI pertaining to the Front Office Supervision policy and liaise with the central conduct/control programmes to identify and remediate gaps across GM Corporate Services, including updates to Desk Instruction Manuals, salesperson attestations and training for GMCS staff.
Responsible for the continual assessment of operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology.
Support efficient adherence with HSBC Bank plc Group standards, manuals and policies and adheres to the defined work practices, internal controls and risk management standards associated with the role.
Technical Skill Requirements
Understanding of Markets businesses and products, specifically with a good knowledge of Sales
Degree holder, preferably with a professional qualification. Strong knowledge of internal control, governance/policy and risk management
Personal Skill Requirements
Strategic thinker with strong analytical and project management skills to enhance standards, policies and controls
Leadership and people management skills, able to drive change and provide positive influence to achieve organisation goals
Excellent written and verbal communication skills, able to negotiate and work effectively with senior business leaders across business lines and geographies
Strong problem solving and prioritization skills and be able to perform multitask under pressure with a keen eye for detail
Excellent team player with a proactive and self-motivated attitude and ability to think and act independently
Demonstrate experience in business management and experience of the sales function and related risks