MORE ABOUT THIS JOB Digital Finance is composed of the firm's digitally-led consumer businesses which include the online consumer lending business, Marcus by Goldman Sachs , the firm's first-ever direct-to-consumer platform built from the ground up, and the online consumer deposits business, GS Bank . These businesses offer personal loans and savings products to customers throughout the United States. Digital Finance combines the strength and heritage of a 147-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up to help our customers achieve financial progress through customizable solutions that are grounded in value, transparency and simplicity.
YOUR IMPACT Are you passionate about operations, leadership, and using digital tools to provide solutions to consumers? We're looking for a professional to lead our consumer credit operations team who wants to use their skills and ideas to create and then lead new processes and teams.
OUR IMPACT Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes, and improve digital tools. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three Operations principles of client focus, process innovation, and risk management.
RESPONSIBILITIES AND QUALIFICATIONS HOW YOU WILL FULFILL YOUR POTENTIAL
Design and implement the processes required to fulfil on unsecured term loans.
Hire a team of managers and individual contributors who can provide fraud prevention, outbound customer engagement phones calls, and loan fulfilment activities
Lead and refine the credit operations department after initial launch, implementing continuous improvement and industry best practices
Manage relationship and workflows with multiple shared services groups to develop policies, procedures, training, quality monitoring, metrics and reporting, and analytics that support the department
Define, monitor and analyze key performance metrics, monitoring success of initiatives, optimizing the approach and reporting to key stakeholders
Design and implement leading edge customer experience initiatives, including lean, visual management, and gamification
Bachelor's degree with minimum 12 years professional experience in financial services or a related discipline
Strong operational leader with at least 8 years managing teams and experience in second level management
Strong data, analysis, and evidence-based decision making skills as demonstrated by experience in roles that require quantitative reasoning
Excellent interpersonal, communication and presentation skills, both written and verbal
Strong process design, including implementation of controls and governance