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Business Assurance is part of Global Services (GS) Australia and plays a pivotal role in assessing and managing the performance & risks of the business, and their service providers, in line with our control framework, Client expectations and the regulatory environment. The team is responsible for governing outsourced services, proactively monitoring, assessing & managing their performance and risk, whilst ensuring adherence to regulatory and Client obligations. To achieve its objectives, the team partners with the business locally in Australia, globally and a number of corporate functions such as Risk, Compliance and Legal.
The role sits within the business assurance team and will work with a variety of teams across the organisation on a range of activities and initiatives to manage and improve performance and risk, whilst implementing specialized governance controls and outsourcing requirements. Business Assurance team members must demonstrate strong process and control knowledge in an operations environment, ability to interpret and analyse data, support improvement initiatives, and maintain a high level of autonomy.
Work with various teams across Operations to eliminate deficiencies, address risk indicators, detect major areas of risk and trends, and implement actions to resolve
Key contact for internal / externals outsource governance audits; findings are to be assessed, actioned and non-recurring
Analyse internal processes in order to understand and implement offshoring/outsourcing requirements
Provide knowledge to assist in improving the outsourcing governance framework
Ensure the completion of management and business metrics reporting, ensure the reporting reflects the business risk indicators and meets regulatory oversight requirements
Creating policy and procedures for governance frameworks
Participation in due diligence of service providers
Understanding of the Australian regulations on outsourcing / offshoring of work from an organization to another organization or another location within the same organization. Familiarity with the regulations of other jurisdictions would be also ideal.
Experience in designing/implementing/managing frameworks for the governance of outsourced/offshored work
Good knowledge of service provider documentation, e.g. SLAs. Define best practice in what they should contain and ability to implement those changes
Experience in designing Key Performance Indicators and Key Risk Indicators to measure and assess the performance and risk of our service providers in line with SLAs and risk appetite
Experience in audits and driving readiness to ensure a clean audit
Can challenge the way we do things and drive improvements.
Good communicator and can work with multiple stakeholders
Can work independently upon high-level direction setting
Able to work to tight deadlines
Embraces State Street's "corporate values" and support a work environment reflective of those values
Ability to quickly and effectively explain new concepts and business knowledge
Demonstrates the ability to analyse a problem, obtain and evaluate information, and reach sound conclusions