UCSD Layoff from Career Appointment: Apply by 10/09/2017 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Eligible Disability Counseling and Consulting services (DCC) or Special Selection clients should contact their Vocational Rehabilitation Counselor for assistance.
The Customer Service Professional I is responsible for performing patient revenue cycle and customer care activities in accordance with applicable Federal, State and local standards, guidelines and regulations, and in adherence to UCSD Health customer service standards. These responsibilities include but are not limited to customer service, patient billing and/or patient account balance collection activities associated with the hospital and professional revenue cycle.
High School degree or an equivalent combination of education and experience.
Minimum of two (2) years of hospital or professional services billing and collection experience.
Experience must include patient billing, collections and customer service, and experience working with hospital or professional services billing information systems.
Experience working with hospital or professional services billing information systems.
Demonstrated understanding of the principles of customer service, customer communications, and/or problem resolution, relevant to healthcare settings.
Demonstrated knowledge of government and non-government payer requirements, reimbursement rules, laws and regulations that govern billing/collection activities.
Demonstrated knowledge of financial assistance programs, and demonstrated ability to match customer needs to the appropriate programs and facilitate the application process.
Demonstrated knowledge of medical terminology, CPT, ICD-10, HCPCS, and modifier codes, including impact on coverage and reimbursement.
Demonstrated ability to apply principles and best practices of customer service and courtesy during all types of customer interactions, including in-person and telephone.
Demonstrated ability to independently apply problem analysis and resolution principles, and situation response guidelines, to appropriate take actions and resolve patient billing concerns with minimal direction.
Demonstrated ability to communicate and problem-solve issues professionally and effectively with individuals at all levels of the organization. Demonstrated ability to effectively communicate and escalate unresolved patient billing concerns to management.
Demonstrated ability to pay attention to details and follow through independently.
Demonstrated ability to communicate effectively, verbally and in writing.
Demonstrated proficiency in use of Microsoft Office applications (including Outlook, Skype/Lync, Excel, and Word).
Comprehensive training in patient revenue cycle and healthcare customer service skills.
College level course work in medical terminology, finance, or other relevant subject matter.
Three (3) or more years of experience preferred.
Experience with both hospital and professional services revenue cycle.
Experience in academic or other complex, multispecialty setting.
HFMA Certified Revenue Cycle Representative, Certified Professional Coder (CPC or CPC-H).
Certified Professional Coder (CPC).
Must pass a background check.
Must pass physical, drug screen and TB test
Must be willing to work various hours and locations based on business needs.
Successful completion of all modules of the Customer Services Education Series is required within 6 months of hire.
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