If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. As part of the world's leading international bank, HSBC Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, HSBC Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.
We are now inviting qualified individuals to join this team in the role of Business Support Officer.
Principal Accountabilities: The jobholder is responsible in managing the section and will have at least 1 - 2 staff reporting with the main responsibility of ensuring that all client instructions are carried out within the stipulated deadlines and at the same time ensuring the customers' service standards are met.
The holder will liaise with clients, counterparties, custodians (local and foreign), bankers and service providers on potential issues and work closely with the line manager towards resolution.
Ensure proper and efficient day-to-day running of operation and assisting clients to resolve operational issues.
Ensure clients' instruction are attended to and settled promptly with the existing resources and minimizing losses to the Bank by achieving zero error rates.
Cultivating rapport with customers and counterparty, keeping them informed of their instructions status especially in cases where there may be potential problems, followed by regular updates.
Builds team morale and intersectional communication and contribute to the good development of staff.
To ensure all submission of regulatory reporting and reconciliation of instructions are accurate and on timely manner.
By constantly reviewing workflow processes to identify areas for technical improvement.
Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
Skills & Attributes
Good command in written and spoken English and Bahasa Malaysia
Ability to work independently and cautiously with good communication and interpersonal skills.
Expected to plan, manage and co-ordinate the day-to-day operation within priorities and service level agreed internally & externally.
A highly accountable individual, self-starter and results oriented