MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm) The role of the Exam Operations Supervisor is to oversee the processing of VA cases for a team of staff to include call center functions. Primary Responsibilities:Direct day-to-day operation and administration of call center functions Coordinate with other VA leaders to ensure cases are manage in a timely fashion to achieve all contractual requirements Manage client, contractor and customer inquiries to conclusion. Schedule and assign duties to subordinates and ensure assignments are completed as directed Analyze staff productivity, performance, and quality Provide reports to show progress, and action plans with due dates to improve outcomes Resolve problems and make changes to accommodate changing priorities and needs Recommend improvements to process flows, processes and procedures Conduct regular meetings with staff to discuss performance, engagement and address issues All other duties assigned by Management
Required qualifications:Bachelor's Degree, or equivalent experience 2+ years of directly managing and leading staff.Preferred Qualifications:Call Center experience Experience working with government contracts Working knowledge of medical and diagnostic terminology Experience working in a prior medical environment Able to lead, manage, direct and motivate staff and possess the skills to delegate and supervise subordinates Able to work independently, and in conjunction with team members at all levels of the organization Skilled in establishing effective interpersonal relationships Able to prioritize workload under aggressive timelines while managing multiple projects and adapt to a changing business environment Self-motivated, detail-oriented, organized and adaptable Excellent public speaking and presentation skills Excellent written and verbal communication skills Able to follow routine procedures consistently and efficiently Able to understand instructions furnished in written, oral, diagram, or schedule form Able to consistently follow through Proficient in general computer use and Microsoft Office SuiteIf the hired individual resides in Florida (office based or telecommuting) this position requires the AHCA Level II background check (fingerprinting) by the State of Florida for all clinicians that have direct face to face contact with members OR employees who will have access to confidential patient data and will require renewal every five years. Careers with MSLA. Our focus is simple. We're innovators at providing technology - driven, comprehensive, independent medical evaluations to government and private entities. In addition to our core clinics located throughout California, Nevada and Hawaii, we manage an extensive nationwide network of fully credentialed physicians in all major specialties. We've joined Optum, part of the UnitedHealth Group family of businesses. And when you join our team, you'll impact the lives of others by verifying the validity of claims, providing quality examinations and meeting the timelines that make a difference for our customers. Here, you'll join a team that makes you want to do better every day, resulting in your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: MSLA, Exam Operations Supervisor, Cypress, CA, California, Orlando, FL, Florida, Supervisor, Medical Records Management, Diagnostic Reports
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.