This isn't packaged goods. It's a bigger challenge than that. Here you're making a difference in people's lives, starting with your own. Join us and start doing your life's best work.(sm)
This position will be part of the OptumRx Government Programs Operations Department and play a key role in providing best in class CMS beneficiary member communications support for those clients contracted with the OptumRx Employer Group Waiver Plan Prescription Drug Plan (EGWP) specific to the State of New Jersey.
As a Senior Communication Specialist, you'll have the opportunity to provide service and analysis to support the operations and business objectives of the Medicare Part D Member Communications Department. This is a position that affords you the ability to drive process and improvement initiatives as well as best practices in the overall management of the CMS process for our clients. By providing process oversight and utilizing your sharp analytical skills to fulfill the needs of the business and/or clients, you will have an impact on healing the health care system.
This is a critical position within the Medicare Part D EGWP Operations Department. The specific requirements are as follows:
Demonstrated experience in working with clients and internal Account Management to resolve issues.
Excellent interpersonal skills both verbally and in writing.
Must be able to promote and ensure client satisfaction via timely and accurate responses, clear communication, and ongoing training / education of Account Management staff as it relates to CMS marketing guidelines, processes and procedures.
Research member requests / issues as presented by the vendor, clients and Account Management.
This position will track and monitor member communications to ensure all materials are created, approved, finalized and implemented timely and resolve any issues associated with such communications.
Proofread client - specific member letters to ensure correct data is populated based on final approved documents.
Attend conference calls with clients, Account Management and vendor as needed.
Assist with new client implementations.
Support special projects as needed.
Act as primary liaison to account management for any ad hoc communications, updates, etc.
UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities... in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term.
We serve our clients and consumers through two distinct platforms:
?UnitedHealthcare, which provides health care coverage and benefits services.
?Optum, which provides information and technology-enabled health services.