The Department of Campus Technology Services (CTS) at the State University of New York at Oswego invites applications for the position of Telecommunications Technician.
Posting Date: October 11, 2017
Review Date: Review of applications will begin immediately and will continue until the position is filled.
Salary: Commensurate with qualifications and experience. In addition, the State University of New York provides an excellent benefit package. For more information on benefits for full-time United University Professions (UUP) professional staff, visit:
Description of Responsibilities: Provide support and maintenance to campus telecommunications systems. Will report to the Telecommunications Manager and will be expected to work with a team of technical support professionals and provide assistance in the following areas:
Primary support for Cisco Unified Call Manager, Cisco Unity Connection, Cisco Unified Contact Center Express, and InformaCast, Installation, configuration and support.
Conduct routine diagnostics and monitoring
Field contact for data wiring, equipment installation and service
Troubleshoot end user connectivity issues-Tier 2
Maintain records in telecommunications, network management and help desk software
Assist with implementation and management of IP phone infrastructure
Support the telecommunications rooms, fiber backbone connections, and other communications equipment through maintenance, labeling, and regular cleaning
Provide day-to-day maintenance and support of networking that pertains to VOIP systems
This position will require some evening and weekend work
In addition, will be expected to display a commitment to undergraduate and/or graduate education, and possess communication and interpersonal skills sufficient to work effectively with an increasingly diverse array of students and colleagues.
To Apply: Submit a cover letter addressing qualifications, resume, copies of unofficial transcripts for all required degrees showing degree awarded and date conferred, and contact information for three professional references (only the three referees listed in your Interview Exchange application can be considered and contacted) electronically to:
Official transcripts are required prior to hiring. Files must be complete to be considered.
Visa sponsorship not available for this position.
Description of Department: Campus Technology Services (CTS) is an integrated service organization caring for administrative computing, instructional computing, network services, client support and telecommunications. The department delivers a broad set of infrastructure, applications and services that are vital to the operation and mission of the College.
Description of SUNY Oswego: Founded in 1861, SUNY Oswego is a public comprehensive college located in Central New York on the beautiful shores of Lake Ontario, 45 minutes from Syracuse. Named one of "Top Up-and-Coming Schools" in U.S. News “America’s Best Colleges” in 2010, a Kiplinger's “Best College Value” for 2015, and a "Best Northeastern College" by Princeton Review every year since the first edition in 2003, Oswego offers its 8000 undergraduate and graduate students preeminent academic programs in the arts and sciences, business, communications, and teacher education. The College’s success is built on providing students outstanding educational experiences with attention to a liberal arts and sciences foundation, practical applications, interdisciplinary approaches, independent scholarly and creative work, and skills for living in multicultural and global communities. The emphasis on faculty-mentored student research and creative projects is evidenced by Quest, a daylong symposium spotlighting original student research; a stipend program for students engaged in research and creative work; and the Global Laboratory, a STEM-based research abroad program at top-ranked universities around the world. SUNY Oswego is an unusually collegial and vibrant community and is in a time of wonderful opportunities with extensive facilities construction and renovation, a forward-looking strategic plan, and expanded outreach to regional, national, and international communities.
Additional information about SUNY Oswego can be found at www.oswego.edu.
Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students. We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please see our full non-discrimination policy, https://www.oswego.edu/title-ix/non-discrimination-policy.
In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986.
Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing firstname.lastname@example.org.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at email@example.com.
Bachelor's Degree by time of appointment, or an Associate's Degree by time of appointment with 2 years' professional experience in telecommunications, network and/or computer technology
Excellent interpersonal and communication skills
Ability to prioritize multiple tasks and work interactively as well as independently
Ability to lift heavy objects up to 55 lbs.
Valid Driver's License
2+ years of professional work experience in network and computer technology
Hands-on-experience in diagnosing VOIP infrastructure, network hardware and troubleshooting software
CCENT or equivalent Network Certifications
Familiarization with authentication technologies and protocols (i.e. 802.1X)
Experience with network management systems including but not limited to Intermapper, Prime Infrastructure and SolarWinds
Experience working with Cisco Enterprise products
Experience working with LAN/WAN technologies or protocols, including but not limited to RADIUS, IP Multicast, Quality of Service, network virtualization and VMWare environments
Knowledge of various operating systems including: Windows and Linux
With a student body of 8,000 students, the State University of New York at Oswego is large enough to offer more than 110 programs of study yet small enough for students to form lifelong bonds with each other and their professors and mentors.
Learning-centeredness is Oswego's organizing principle for decisions about responsibilities, activities, resources, and academic and physical environments... as the college addresses the widening missions of public higher education in the 21st century and continues to advance the public good.
Students study in the College of Liberal Arts and Sciences; School of Business; School of Communication, Media and the Arts; and School of Education as well as innovative interdisciplinary programs that cross traditional boundaries. Oswego opens doors for students with highly rated experiential learning and study-abroad opportunities.
The state has invested more than $800 million in campus renewal at Oswego since 2000, bringing new luster and technologies to old buildings and adding wholly new state-of-the-art facilities. The college's new construction is all designed to meet the LEED Gold standard of the U.S. Green Building Council.
Inspired by a shared commitment to excellence and the desire to transcend traditional higher-education boundaries, SUNY Oswego strives to be a premier institution that provides a transformative experience to a diverse body of students, empowering them to live ethical and meaningful lives and build a better world.
The college was founded in 1861 as a teacher training school by Edward Austin Sheldon, who embraced and popularized some of the most innovative teaching methods of his day. Oswego became one of the State University of New York's founding members in 1948 and evolved into a full-fledged arts and sciences university college in the SUNY system by 1962, when it entered a period of rapid growth: as enrollment soared, 29 new buildings opened in the 1960s alone.
The legacy of 19th century founder Edward Austin Sheldon still underpins the college's identity and invigorates its vision. Sheldon built a powerful public asset to meet the needs of rising populations and was one of the original adopters of experiential learning as a compelling pedagogy.
The college's 690-acre campus, featuring nearly a mile of Great Lake shorefront, is scenic every season of the year.
Lake Ontario with its connected waterways and natural beauty is the focal point for world-class sports fishing, outstanding opportunities for outdoor enthusiasts, community parks, living history through maritime museums and Fort Ontario, and festivals like Oswego's Harborfest as well as a thriving port. To the north are the Thousand Islands of the St. Lawrence Seaway, to the south the vineyards of the Finger Lakes.
Syracuse is the metropolitan cultural hub for Central New York, a 45-minute drive from Oswego. Its international airport is closer still. SUNY Oswego also has a branch campus in Syracuse, where it offers degree completion programs at the undergraduate and graduate levels.
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