For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) Primary Responsibilities:Provide direct oversight to a team of approximately 20 licensed and non-licensed EAP Counselors located at multiple locations including on-site and telecommuteMonitor and consistently meet or exceed departmental quality and performance standards for clinical and non-clinical staff as well as customer specific targetsAccountable for day to day management of multiple functions including consistent application of EAP processes/workflows within team and books of business, as well as effective implementation and management of alternate workflows where required by contract or state regulationAccountable for utilizing all Workforce Management data available to effectively manage production and call handling metricsEffective staff performance management/goal settingBuilding a cohesive, engaged team and is viewed as a credible business leader leading staff to share in the vision of the organizationHiring, training and orientation of new staffOversight of specific budget line-items and work with finance and underwritingDefining and implementing quality improvement initiativesManagement of quality initiatives including specific call center metrics and performance standardsOngoing communication and participation in meetings with leadership team within the call center and across other program sitesClinical Supervision: Monthly 1:1's; consultation on risk and high profile cases; group training on clinical areas such as domestic violence, frequent callers, mental health conditions, substance abuse, etc. Clinical and operational compliance with all policy and procedures related to the units; including all quality issuesInternal and multi-site management team meetingsProject Management; leading and participating in optimization, product development and other projects as assignedKnowledge of facility requirements and options for each site managedVendor Management for EAP specific vendors which includes initiation of the vendor procurement process, management of Service Level Agreements and Statements of Work, managing internal staff who work directly with vendor, representing vendor services to internal Optum departments and monitoring vendor costs to ensure staying within defined budget by requiring the most effective use of vendor services
Required Qualifications: Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or related field Active, unrestricted independent mental health license in your state of residence (LCSW, LSW, LPC, LMFT, etc.)5+ years of experience in a mental health setting 2+ years of experience in a supervisory/leadership role1+ year experience in call center settingComputer proficiency in MS Office SuitePreferred Qualifications:Previous EAP experience CEAPExperience in an inpatient settingCrisis management experienceDual diagnosis experience with mental health and substance abuse Experience working for a Managed Care Organization (MCO)Experience working with a Government customerCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: EAP, employee assistance, EAP Specialist, Therapist, Counselor, crisis, substance abuse, stress, anxiety, LCSW, LMFT, LSW, LPC, LP, LICSW, LISW, Psychologist, Social Worker, manager, supervisor, Denver, Colorado, CO
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.