As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for four consecutive years.
Facilities Services (FS) is a world-class organization providing exceptional services anywhere, anytime in support of the University of Washington's mission of teaching, research, and discovery. FS engages employees through LEAN practices and continuous improvement. FS includes eight departments that operate, maintain and support the University: Administration & Strategic Initiatives (AVP), Building Services Department (BSD), Campus Engineering & Operations (CE&O), Facilities Employee Services (FES), Facilities Maintenance & Construction (FMC), Finance and Business Services (FABS), Transportations Services (TS), and UW Emergency Management (EM).
Transportation Services has an outstanding opportunity for a Parking Specialist. Parking Specialists play a principle role in creating a remarkable first and last impression for anyone coming to the university campus. Parking Specialists, in an approachable and friendly manner, issue parking permits, collect parking fees, perform parking enforcement duties, provide consistent information about parking system processes and procedures and perform other parking-related field duties. Parking Specialists deliver exceptional customer service in every way including engaging with customers, responding to questions completely and accurately, offering viable parking options and mapping convenient routes to campus destinations. Parking Specialists demonstrate commitment to the department mission and vision through making every customer feel welcome to campus, helping customers navigate to their destination and providing a customer experience designed to strengthen the reputation of the university.
Under the general direction of the Parking Operations Manager and Parking Operations Assistant Managers, Parking Specialists are expected to heighten the customer's experience by:
Standing as the vehicle approaches the kiosk and making eye contact with each customer Greeting each customer with Welcome to the University of Washington Responding to all customers in a friendly and respectful manner Providing directions, offering parking options Using all service tools (handouts, maps, etc.) available to assist the customer Handing out supervisor contact cards and promptly forwarding customer follow up questions/concerns to the supervisor Thoroughly understanding the uses of all products sold Issuing permits and citations accurately Working to educate the public about the campus parking system
Parking Specialists take responsibility for daily duties by:
Arriving to work on time and ready to engage customers Making sure the environment within and surrounding the kiosk is clean and tidy at all times Checking supplies at the beginning of each shift to ensure that all is well stocked and maintained throughout the day Reviewing the bulletin each day; maintaining awareness of the day's arrangements and events Checking work email daily; maintaining awareness of pertinent information Presenting a neat and tidy uniform appearance Maintaining cleanliness in university vehicles including removing unused items after each use Seeking new assignments and responsibilities during slow times
Parking Specialists work together as a team by:
Being friendly, courteous and respectful of team members Understanding the importance of safety while performing all duties Continuously contributing to the team by participating in all aspects of the job Participating in daily lean huddles and problem resolution Communicating pertinent information via radio and/or phone Ensuring that all shared equipment (handhelds, flashlights) is properly secured at the end of each shift Embracing the department mission and vision through making every customer feel welcome, helping customers navigate to their destination and providing a customer experience designed to strengthen the reputation of the university
Duties and Responsibilities
Provide parking information and general campus direction to the campus community and visitors; apply established customer service standards; interact with every customer in an ambassadorial, service-oriented, highly-visible manner; offer guidance and assistance as needed
Sell parking permits and collect fees for daily parking, which includes operating a cash register and touch screen point of sale system and counting back change to the customer, complying with established cash handling procedures and accounting procedures and reconciling the cash register at the end of each shift
Maintain an above-average, working knowledge of campus parking regulations, parking lots, parking structures, building locations and affecting construction impacts
Interpret policies and procedures that govern citation issuance; issue neat, accurate and complete parking warnings and citations using a computerized hand held ticket writer or manually in accordance with campus parking policies and procedures and the WAC and RCW
Patrol assigned campus areas and observe parking and traffic patterns; completely inspect daily assigned areas for full duration of the shift; inspect and report lot conditions; identify and report inadequate traffic and parking signage, identify, report and record lost, stolen and altered permits; conduct parking lot surveys for space inventory, occupancy and other information as needed; conduct towing/relocation/immobilization/impound protocol including completing all appropriate paperwork and documents
Prepare and complete daily cash reconciliation forms, enforcement logs with photographs and/or activity reports neatly, thoroughly and accurately to include significant events dealing with Parking Enforcement, Law Enforcement, and parking sign problems; reports will include times, location, direction, campus setting, vehicle description, permit status and specific enforcement process undertaken
Direct traffic at assigned intersections, street crossings, campus avenues or at other locations, and as directed install, post or place any appropriate parking signage, barricades or other traffic control equipment Report observed safety hazards, suspicious persons or activities and damages to University property
Complete special event assignments, year-round and on holidays as needed, in accordance with department policy and procedures, ensuring an accurate account of moneys collected, when applicable
Respond to campus emergencies such as earthquakes, fires, weather-related hazards, after normal hours, on weekends and holidays, as requested
Assist with the training of new employees and student staff, as assigned
Maintain work areas and assigned vehicle(s) to be neat, clean and orderly Transport staff to various campus destinations as needed
Actively takes part in Lean activities as well as incorporate Lean principles in daily duties to support continuous process improvement
As assigned by the Parking Operations Manager or Parking Operations Assistant Managers appear in court to give testimony related to subpoenas
As assigned by the Parking Operations Manager or Parking Operations Assistant Managers, assist in Commuter Services offices with administrative duties, such as distribution of materials, filing, answering telephones, running errands and change funds, and other related duties, as needed
Perform other duties as assigned
Core Competencies -Personal integrity and trustworthiness -Manage stressful situations and changing priorities effectively -Anticipate, recognize and resolve problems -Responsible and accountable -Organizational skills and attention to details -Positive, optimistic, success-oriented attitude -Professionalism which includes being tactful and courteous -Professional work ethic -Promotes a safe work environment
One year public contact work in a customer service environment
Possession of a valid Washington State motor vehicle driver's license; and
No previous felony convictions.
Additional requirements include:
An excellent driving record
Demonstrated excellent customer service and communication skills, ability to effectively communicate detailed directions to campus visitors and respond to a variety of questions
Demonstrated cash handling experience and the ability to meet cash handling standards
Effective oral and written communication skills
Strong problem-solving skills
Computer experience utilizing Microsoft Windows and Microsoft Word software and e-mail programs
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Conditions of Employment:
Regular and predictable attendance is required
Must be able to work occasional alternate shifts and overtime, including weekends and holidays, as needed
Must be able to stand and/or walk up to seven hours per eight-hour shift, nine-hours per ten-hour shift; must be able to cover and average of eight to twelve linear miles daily over hilly terrain, around parked cars in both covered and uncovered parking facilities
Must be able to bend, kneel, stoop, and carry/lift objects such as parking barricades weighing up to 50 pounds
Must be able to provide proof of satisfactory driving record
Must be able to work outside year-round, in all types of weather with or without shelter
Must be able to work in a kiosk with varying degrees of temperature with adequate heating and cooling during all seasons
May require additional hours based on operational necessity such as working special events
Work in motor vehicle parking areas in presence of exhaust fumes
Must be able to work effectively with minimum supervision as well as work in a shared workspace with co-workers
Must be able to work under pressure and assist customers under varying traffic conditions
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These fsfac\ may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.