For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) What makes your clinical career greater with UnitedHealth Group? You can improve the health of others and help heal the health care system. You can work with in an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere. If you're ready to help make health care work better for more people, you can make a historic impact on the future of health care at United Health Group. Primary Responsibilities: Supports clinical operations for a team of call center RN's across service model performance expectations (assessing performance, staff planning, implementing performance plans, coordinating, monitoring and evaluating) Takes lead role in setting direction and participating in or developing new programs or initiatives to improve performance of the team. Sets direction for the call center RN team, resolves problems and provides guidance to members of the team Ensures that the call center RN team meets established performance metrics and performance guarantees Adapts departmental plans and priorities to address business and operational challenges Coordinates, supervises, and is accountable for the daily activities of business support, technical support and production for the team Sets priorities for the team to ensure task completion Ability to collaborate with peers and Managers to improve service model performance Develops plans to meet short and long term objectives Identifies and resolves operational problems using defined processes expertise and judgment Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws Will be responsible for working a rotating shift that may include evenings, overnights and weekends for a 24/7 call center operation. Assists with the development and implementation of departmental policies and procedures Ability to analyze data to identify performance gaps and determine a solution to close the gaps Ensures audits are conducted, standards are met, successful outcome are achieved High level of professionalism with the ability to interact with high level executives and present information to them Provides process and technology expertise and support to nursing and support staff Supports excellent employee performance by mentoring staff, encouraging staff development, and assist with team member Human Resource activities Enjoys working in a fast paced environment and must be able to adapt quickly to change while executing efficiently Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.
Required Qualifications: United States CitizenshipAbility to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86Bachelor's Science Nursing (BSN) 5+ years Management, Supervisory, and/or Leadership background 3+ years' experience in the health care industry including clinical experience, Medicare / Medicaid, insurance, health promotion, and operations Ability to work flexible hours and be available to work a rotating shift that may include evenings, overnights and weekends for a 24/7 call center operation Licensed Registered Nurse Previous call center experience Preferred Qualifications: Prior experience growing and developing staff Military experience Demonstrated ability with developing strategic plans, attaining goals, driving performance, and achieving targets Strong written and verbal communication skills Intermediate computer proficiency (Microsoft Word, Outlook, and Internet with Excel Strong presentation skills Self - directed worker Problem solving skills Detail oriented Highly organized Team building skills Leadership and mentoring skills Remains optimistic, upbeat, and enthusiastic in times of challenge and constant changeAs a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer, and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. (sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Military, Registered Nurse, RN, Nursing, Management, Leadership Supervisory, call center, Texas, TX, Telecommuter, Telecommute, Work from Home, Remote, UnitedHealth Group, UHG
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.