Regular: A position which is considered essential for the effective long-term operation of the university. Persons appointed to this position will receive the privileges and benefits associated with regular employment status.
Provide social services, individually or in groups, to patients and clients and their families with complex emotional or social problems, and to assume basic consultation, supervision, teaching, research, program development and/or administrative responsibilities in this assignment. Create awareness of medical transportation options for patient travel to/from dental appointments, and assist patients with transportation processes. Work with families of minors and dependent adults regarding legal informed consent documentation and patient procedures. Assist with identifying language translation needs and aid with interpretation services during appointments. Continue to research community resources for patient and family needs for local assistance, and offer to patients, staff, and students. Present to faculty, staff and students regarding patient needs and social services. Knowledge of how to listen, speak, and intervene to patient psychosocial situations. Responsible for providing efficient and effective clinical operational support through the delivery of oral health care services within the College of Dentistry and Dental Clinics by applying for government/agency assistance to include oral health care.
Work collaboratively with other collegiate clinics, referring outside dental offices, community health care centers, and other outside agencies.
Collaborate with peers and coworkers to enhance the delivery of oral health care.
Provide feedback to management to maintain goals and service excellence protocol.
Contribute ideas and seek ways to improve current workflow processes.
Gather psycho-social histories, interpret functioning and needs, and make resource recommendations to aid with costs or barriers to treatment plan.
Provide indirect services to patients through program development, research, and teaching.
Consult with dental staff and community agencies regarding handling of dental, social, or other challenges of patients and their families.
Identify and explain local and state assistance options, particularly those related to dental treatment.
Identify and navigate language translation services according to College of Dentistry and Dental Clinics policies and Delta Dental Language Solutions.
Use PowerPoint to create and present educational seminars to faculty, staff, and students for competency and growth.
Assist patients in application process for Dental Wellness Plan, and understand how coverage impacts patient care.
Collaborate with Clinic Administration to assess patient care needs and problem solve necessary interventions.
Document patient interactions in patient management software, AxiUm.
Obtain legal permission/informed consent for treatment of minors and dependent adults from Department of Human Services' representatives, guardians, foster parents, providers, and staff.
Follow HIPAA regulations; treat all information received as confidential.
Participate in monthly team meetings, bring proposed solutions as well as problems to supervisor and department management attention.
Understand and explain changes to Iowa Dental Wellness Plan, and create and implement interventions to ease transition of changes.
Write letters and emails to patients, parents of patients, case workers, etc. to help increase compliance with keeping appointments and following through with treatment.
Bachelor's degree with a major concentration in Social Work is required; a Master's degree is desirable.
Some (6 months – 1 year) relevant experience in medical/dental social work including:
high level customer service experience interacting with patients, providers, students, and staff in a medical/dental practice facility; and
Excellent communication skills, including written and verbal - must be able to present before a large public audience.
License to practice social work in Iowa.
Experience with electronic health record/patient accounting system.
Familiarity with community resources for dental patients in Iowa.
Ability to work independently and collaborate with internal and external groups.
With over 31,000 students, the University of Iowa is one of the nation's top public research universities, a member of the Big Ten conference and the Association of American Universities. The University of Iowa is composed of eleven colleges and is known around the world for its balanced commitment to the arts, sciences, and humanities. It is home to one of the nation's largest academic medical ce...nters and the pioneering Iowa Writers' Workshop. The University of Iowa promotes work/life integration and is located in the casual yet cosmopolitan environment of Iowa City, widely recognized as one of the country's most livable communities.