Food Service Worker I - Academic Year Only - 76725
About Residential & Dining Enterprises:
Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus.
Residential & Dining Enterprises, the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community. The Department has an annual operating budget of over $206 million, oversees a 5 million sq. ft. physical plant across the campus, and provides housing for over 12,000 students, serves over 18,000 daily meals at 30 dining and retail locations and over 500,000 meals at Athletic Concessions events, and hosts 20,000 conference guests annually. Additionally, R&DE comprises 660 FTE staff in the following divisions: the Office of the Senior Associate Vice Provost, Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, and Information Technology.
Students (Customers) First is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE, Excellence is defined by aligning our strategic goals and performance with our vision.
Summary of Position
The FSWI Customer Service Representative/Cashier position supports Stanford Hospitality & Auxiliarys success by providing excellent customer service to all of our guests. The position is expected to adhere to customer service relations standards, work rules, departmental policies and procedures and performance standards.
Essential Job Functions
Operates POS systems with proficiency and accuracy
Follows R&DE customer service relations standards
Provides a welcoming attitude for customers by greeting and smiling at all customers, with a positive demeanor and attitude
Listens, de-escalates and resolves basic customer problems
Prepare a variety of drinks, including smoothies, milk shakes, boba tea, and coffee drinks
Expedite food orders from kitchen to guest
Organizes and wipes down, sanitizes checkout areas and surrounding merchandise counters
Sweeps and mops floor, trash removal
Communicates problems/issues to manager (operational and customer service)
Notify immediate supervisor of any errors in retail pricing or signage
Follows department work rules, department and University Policies and Procedures,
Follows health and safety codes
Demonstrates respectful and courteous behavior
Regular attendance is required
Supports other Hospitality units as needed
Takes initiative, performs other duties as assigned
The Customer Service Representative/Cashier must have a High School Diploma or equivalent. Customer service, cashiering in restaurants or high-end retail preferred but not necessary. Candidate must have excellent customer service skills and be comfortable working with the public.
Proficient transactional skills and ability to help customers with self-order kiosks
Detail oriented /accuracy are essential
Excellent customer service relations skills with the ability to cultivate a positive retail experience for customers, staff, visitors and vendors
Must demonstrate a can do attitude and foster positive relationships
Strong team player as well as an individual contributor
Must have proficient basic math to do simple math calculations
Excellent written and oral communications skills to ensure signage accuracy and communicate with customers, vendors and management with confidence
Ability to resolve simple customer questions and/or complaints
IV. Physical Requirements
GENERAL PHYSICAL REQUIREMENTS
Light to medium work. Exerting up to 25-50 pounds of lifting force occasionally and/or a negligible amount of force constantly to move objects. Subject to wet floors, temperature extremes, and excessive noise. Position frequently involves long hours and widely diverse duties. Must be able to bend, stoop and perform extensive walking. Must be able to exert well paced mobility to move quickly to the different areas of the facility as service and production demands require.
JOB RELEVANCE FREQUENCY
Bending (above/below waist) 1
Reaching (above/below shoulder) 1
Stairs (ascend/descend) 1
VI. English Proficiency Requirements
Must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and communicate effectively with customers (staff, visitors, students) by listening and speaking clearly to them.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu
Stanford University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Stanford University complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Stanford University expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Stanford Universitys employees to perform their job duties may result in discipline up to and including discharge.
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains d...edicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu.
Stanford University is an equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.