SENIOR TRAVEL ASSISTANT, Office of the Vice President for Finance (VPF)-Travel (part-time, 20 hrs/wk.), to organize and initiate daily travel audits and coordinate training. Responsibilities include organizing and initiating daily travel audits for Travel and Card Services; responding to inquiries and providing exceptional customer service; maintaining travel card systems and assigning delegate relationships; developing and maintaining training materials and providing updates for VPF's website and quick cards for the Concur system; planning/coordinating weekly drop-in and more formal trainings on travel expensing and reporting for the MIT community; coordinating travel expense report audits to ensure compliance with MIT's travel policy and government regulations and approving expense reports; conducting baseline analytics to identify patterns and repetitive issues that require additional department/lab/center-level training; troubleshooting issues arising from the audit process; collaborating with supervisor on policy updates/changes and process improvements; performing reconciliation and dunning process; serving as training resource for new/junior staff and key contact for electronic reporting system; managing Request Tracker; managing the process of reporting taxability of relocation expenses and exceptions to travel policy; creating/writing/editing correspondence, documents, and training materials; and other duties as requested.
REQUIRED: high school diploma; five years' related experience; ability to function autonomously and recognize and anticipate department needs; willingness and ability to learn new computer programs; strong writing and presenting skills, including excellent grammar and proofreading ability; discretion, tact and good judgment with confidential information; ability to foster and maintain excellent working relationships with clients/stakeholders; and ability to perform thorough, in-depth information gathering and high-level analysis to develop solutions to highly complex problems. Bachelor's degree; knowledge of SAP, Brio, Microsoft Office, FileMaker, and PowerPoint; and experience with public speaking/making presentations preferred. Job 15307-6
Schedule to be determined.
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