Since 1982, LUCHA (Latin United Community Housing Association) has served thousands of moderate and low-income families with Affordable Housing Development, First-time Home Buyer Counseling, Foreclosure Prevention, Senior Home Repairs and Legal Assistance. LUCHA owns and operates 200 units of affordable housing in the West Town, Humboldt Park and Logan Square Communities, and through its Freddie Mac Borrower Help Center counsels 8,000 families annually in Chicago and the Midwest region. LUCHA also partners with residents, community organizers, financial institutions and government agencies to maintain its $34 million in real estate assets and to advocate for greater affordable housing options in the region.
Position Purpose: In support of its mission, LUCHA seeks the ideal team leader that will combine energy, leadership and innovation to the newly created Department of Programs. The Director will manage functions that meets the objectives of the Housing Counseling and Advocacy Programs, Resident Services and the LUCHA Law Project. The Director of Programs assists with duties required by the department to maintain and grow our lending and foreclosure prevention programs, and manage the social services and legal aid functions. The Director will also define and evaluate program targets, and supervise reporting to government agencies and funding partners. The Director of Programs will have a deep commitment and passion for working with low-income, working class and communities of color, and experience with Spanish-speaking constituents and communities.
Role and Responsibilities
Serve as a member of the senior management team, providing guidance to the Executive Director and leadership for the organization through the Housing Counseling and Advocacy Programs, Resident Services and the LUCHA Law Project.
Maintain and grow our lending and foreclosure prevention programs with lending institutions and government agencies. The candidate will define, measure and evaluate program targets.
Manage the Assistant Director of Housing Counseling, lending and foreclosure prevention specialists to develop outreach, counseling and training programs.
Supervise the Resident Services Manager and evaluate program outcomes, including health impact assessment programs and tenant program participation.
Oversee the LUCHA Law Project Manager and law student interns, and complete regular reports on program progress and client outcomes.
Along with the Director of Marketing and Fundraising, design marketing materials, formulate strategies and implementation schedules, and determine media outlets favored by community residents.
Supervise and evaluate staff in the implementation of outreach and education programs, at multiple sites. The candidate will also periodically train LUCHA staff on industry or community updates or best practices.
Assure that programs meet individual and programmatic goals and objectives, including the number of workshops held, clients counseled, homes purchased, foreclosures intervened, right party contacts made, and home buyer grants completed.
Maintain an excellent working relationship and participate in meetings with foundations, government agencies and other funding sources to describe and advocate for the community’s needs, and for LUCHA’s programs to attract and retain resources for program operation.
Contribute to marketing and development materials as led ad created by the Development Department.
Prepare timely and comprehensive program reports and other requests from administration and board of directors, for funding sources and other stakeholders, including for HUD (9902), City and IHDA compliance reviews and audits.
Work with lending institutions and government agencies to identify and overcome obstacles to sustainable mortgage/housing lending and fair housing in low income communities.
Utilize mortgage disclosure data and other research to monitor the activities of lending institutions in the target communities.
Research community and client statistics to tell the “LUCHA client story” and to forecast demographic and economic trends for current and potential programs.
Identify new program needs as ascertained by housing or demographic data and research.
Represent LUCHA in city, state or national forums and coalitions to share information and seek opportunities to enhance programs and advocate for systemic change.
Qualifications and Education Requirements
Ten years of program supervision in housing counseling, banking, legal aid, social services, government or financial literacy programs.
Bachelors degree required, Masters (e.g., MPP, MSW or MBA) or Juris Doctor degree highly desired.
Excellent oral and written communication skills.
Experience presenting to diverse populations, ranging from low-income populations to government officials to financial stakeholders.
Ability to work with people from diverse social, cultural and economic backgrounds.
Ability to work effectively in a team environment.
Ability to represent LUCHA in a positive and professional manner at all times.
Must demonstrate integrity and commitment to the organization’s mission and values.
Nonprofit and Grants Management: Knowledge of 501(c)(3) reporting requirements, organizational risk management and general grant and regulatory requirements for nonprofit businesses. Previous experience.
Department of Housing and Urban Development (HUD): Knowledge of HUD programs, offices, resources, applications processes, and public and private partnerships. Previous experience & On the Job Training.
Software systems: Extensive knowledge of Microsoft Office Suite, HCO or other housing counseling reporting software. Previous experience.
Customer and Client Service: Knowledge of principles and processes for providing customer and client (internal) services; including client assessment, meeting quality of standards for services, and evaluation of client satisfaction. Previous experience.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Fluency and Previous experience.
Spanish Language: Knowledge of the structure and content of the Spanish language including the meaning and spelling of words, rules of composition, and grammar. Experience helpful, though not required.
Interpersonal: Highly-developed interpersonal, oral and written communication skills; excellent presentation skills. Ability to communicate and actively listen at all levels with staff, Board of Directors and external relationships in a professional manner. Previous experience.
Management: Excellent management of relationships with staff, Board of Directors, government agencies, lending institutions and other LUCHA stakeholders. Experience leading people in a programs department. Previous experience.
Complex Problem Solving: Identifying complex financial issues and reviewing related information to develop and evaluate options and implement solutions. Previous experience.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Previous experience.
Judgment and Decision Making: Considering the relative costs and benefits of potential organizational actions; to choose the most appropriate course of action in collaboration with the Executive Director. Previous experience.
Negotiation: Bringing others together to try to reconcile differences, whether strategic or tactical, organizational or departmental. Previous experience.
Time Management: Managing one's own time and the time of others. Previous experience.
Writing: Communicating effectively in writing as appropriate for the needs of the audience. Previous experience.
Ethics: Genuine and deep-rooted ethical approach to all business, finance, interpersonal and mission-related matters. Previous experience.
Task Management: Ability to prioritize multiple and varied tasks within broad guidelines. Previous experience.
Fluency of Ideas: The ability to come up with a number of ideas about a topic, and the ability to inductively or deductively come about to solutions or resolutions. Previous experience.
Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem. Previous experience.
Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Previous experience.
Written Comprehension and Expression: The ability to read and understand information and idea presented in writing; and the ability to communicate information and ideas in writing so that others understand. Previous experience.
Majority of work performed in a general office environment.
Position requires availability for extended hours plus non-traditional hours to perform job duties.
Also requires participation and attendance at conferences, meetings or organization-sponsored events and meetings across the city, region and country.
Nature of work requires an ability to operate standard business office equipment.
Requires the ability to transport and carry up to 15 pounds of materials to satellite locations, though accommodations can be made to candidate that otherwise meets qualifications.
Requires the ability to communicate and exchange information, collect, compile and prepare work document, set-up and maintain work files.
Periodic overtime is required.
Occasional local travel to LUCHA facilities and satellite locations may be required.
Occasional day and overnight travel by air and/or automobile to conferences may be required.
Scope of Responsibility:
Work with minimal direction.
Significant impact on the programs and compliance functions.
Regularly interacts with LUCHA team, including and Development and Finance Departments.
Life and disability, health and dental insurance, 401 (k), paid vacation and holidays.
How to apply:
Send Resume, Cover Letter and three references via email only, with the subject line “LUCHA Director of Programs” to: Juan Carlos Linares, Executive Director at firstname.lastname@example.org
Deadline for application: • Until the position is filled.
Potential start date: • December 1, 2017.
Additional Salary Information: Commensurate with experience