The primary purpose of the position is to provide direct on-site emergency service, and preventive maintenance and installation support service to end user customers while ensuring the highest levels of customer satisfaction. The position is also responsible for assisting in reaching Divisional Service Zone Revenue targets with individual territory work group sales responsibilities of up to $450K 1 – 2 million and to communicate product sales opportunities to Sales and Applications team members as needed. Willingness to acquire and use sales skills is a must. Requirements of this role will include; extensive travel (50000 to 75000 driving miles per year), working with contaminated products, exposure to X-rays and Magnetic fields, sick patients and the need to lift heavy equipment (over 50lbs). Typical workweek approaches 50 hours and on-call duty as needed by Division Zone Service manager The primary responsibilities of the Field Services Representative, are to:
Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation;
Schedule and organize own work activities, ensure efficient operations;
Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits.
Be responsible for proper return of all defective inventory for replenishment;
Price service calls, offering discounts or converting to full contracts when needed;
Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary);
Prepare and develop sales quotes and follow through to close the sale. Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order;
Interface heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Assist in collection activities within a given territory;
Generate customer interest and communicate to Service Marketing Representative, in some cases;
Generate and communicate sales leads to respective sales rep for new product or disposable opportunities;
Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K;
Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, etc.
Who you are Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following: Required Qualifications:
Associate’s Degree in Electronics, IT Networking, Computer Science or relevant discipline required with 2 years of applicable experience OR Bachelor’s Degree in relevant discipline with 0 years of applicable experience; Equivalent Military Experience/ Training in areas such as Electronics, Aviation, IT, Computer Science or relevant training with 2 years of applicable experience can be considered in lieu of degree;
Technical trade skills in areas such as, soldering, electrical installation & troubleshooting; Prior experience in a customer facing role;
Demonstrated ability to work in a face paced self-directed environment;
Good verbal and written competencies; along with flexibility and good judgment;
Ability to prioritize workload and tasks to maximize revenue;
Proficient in Microsoft Office product suite & comfortable in using company specific databases and CRM systems;
Ability to travel within assigned territory and nationally, at times overnight and extended time periods;
Must hold a valid driver's license.
Demonstrated knowledge of Medical Device & Radiology business;
Prior experience in a Field Service Role and/or regulated industry.
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. To all recruitment agencies: Bayer does not accept unsolicited third party resumes. Bayer is an Equal Opportunity Employer/Disabled/Veterans Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. Country: United States Location: Residence Based, CA-Fremont, CA-San Ramon, CA-Milpitas, CA-Berkeley, CA-Richmond, CA-San Francisco, CA-Oakland, CA-Emeryville
Bayer is a Life Science company with a more than 150-year history and core competencies in the areas of health care and agriculture. With our innovative products, we are contributing to finding solutions to some of the major challenges of our time.
An analysis by well-known branding agency Interbrand in 2015 valued the Bayer brand at €6.3 billion.
A growing and aging world population requires an... adequate supply of food and improved medical care. Our research and development activities are therefore focused on improving people’s quality of life by preventing, alleviating and treating diseases. At the same time, we are making an important contribution to providing a reliable supply of high-quality food, feed and plant-based raw materials. Our understanding of the biochemical processes in living organisms helps us address these demanding challenges.
Our goal is to achieve and maintain leadership positions in our markets. In this way we create value for our customers, stockholders and employees; at the same time strengthening the company’s earning power.
We are committed to operating sustainably and addressing our social and ethical responsibilities. We also respect the interests of all our stakeholders. Employees with a passion for innovation enjoy excellent development opportunities at Bayer.