A leading, challenger Life business is seeking to recruit a Head of Client Engagement & Communications to lead the business efforts here in London. You will be shaping, defining and executing strategic communications plans across geographies and across the broad range of their client base.
Shape and deliver a first class client experience for the full range of their client base across several geographies and locations
Define the customer engagement and communications strategic initiatives with view to helping achieve business targets and growth
Review and define all member communications through all channels ensuring consistency of brand and voice
Enhance the client journey through engagement and communications
Manage satisfaction reviews, complaints procedures, and take ownership of overall governance
Be the key communications champion across the business
Develop new client and trustee documentation to ensure new business growth and with the view of securing new business
In time, build out the team to ensure a robust, effective, client communications team
Extensive communications within a relevant Financial Services business (ideally; life, insurance, investments)
Strong understanding of investments, insurance products and similar (annuities for example)
Client centric in approach
Excellent writing skills that can be used to deliver effective pension communications
Excellent relationship management skills
Proven project management experience
SR Group is acting as an Employment Agency in relation to this vacancy.