Director Patient Financial Services, Healthcare, Hospice of Michigan
Job Summary: Ensures that all Patient Financial Services (PFS) functions are completed timely, cash flow is maximized, and that processes are monitored in accordance with regulatory requirements of government agencies and third party payers. Functions as a facilitator, trainer, collaborator and coach to develop and drive a culture of service excellence, financial performance of the revenue cycle, and regulatory compliance in the delivery of end-of-life-care. Essential Functions:
Ensures the organization’s patient financial service functions are administered appropriately throughout the organization and that corrective action is taken when required.
Proactively works in a multi-disciplinary cross-functional manner with service operations and marketing staff to promote strong vendor and payer relationships. Develops monitoring tools that identify success measures to ensure that key operational components are being addressed both timely and effectively.
Keeps abreast of hospice and palliative care trends and government and third party payer regulation, best practices and any anticipated compliance changes.
Develops/maintains training materials on insurance matters for orientation and current staff education.
Builds, maintains and supports an acceptable Electronic Palliative Physician Billing product.
Assesses, leads, participates, and promotes a culture of excellence and innovation at the employee, departmental and organizational levels, continually improving employee performance and engagement.
Collaborates with Contract Services staff and clinical leaders to support their efforts in identifying, developing and implementing contract strategies that will improve the quality of service rendered, enhance access and control cost.
Effectively participates in the Michigan Hospice and Palliative Care Organization’s Hospice Reimbursement Committee. May participate or chair other committees on a local or state level in relationship to hospice care provided in facilities and health care reimbursement.
Maintains oversight for recruitment and retention efforts consistent with the organization’s vision, mission and values which ensure the engagement and retention of staff in collaboration with Human Resources.
Supervision: Reports to the division Vice President. Supervises, coaches and mentors all direct reports and is responsible for overall management of all staff within designated area(s).
Working Relationships: Extensive contact with administrative, management and leadership staff. Interacts with third party payers, State and federal regulatory agencies and fiscal intermediaries, electronic medical records vendors, patients and or patient family members, referral sources, and other hospice programs.
Bachelor’s degree in business or health related field required; Master’s Degree is preferred.
Minimum of five (5) to ten (10) years of related experience including management of staff and excellent supervisory skills and dependability to perform all duties of the position required.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources required.\Must be able to read, write and speak English, and effectively communicate both orally and in writing with both internal and external audiences for all essential job functions.
Must have experience in process improvement initiatives, be able to identify opportunities for improved efficiency, negotiations, financial management, compliance, and team leadership.
Experience in leading and providing support to diverse groups
Additional Salary Information: Negotiable salary and excellent benefits
As the largest hospice provider in Michigan, we offer comfort and peace for patients and their loved ones. Hospice of Michigan provides specialized health care services for people who are living with a terminal illness as well as services and support for their loved ones. These services focus on comfort measures and symptom management.