The Practice Administrator/Program Director is responsible for the overall clinical and administrative management of the combined Article 28 primary care clinic (regulated by the NYS Department of Health) and Article 31 outpatient mental health clinic (regulated by the NYS Office of Mental Health). The programs provide medical and mental health services to adults and children with co-occurring intellectual disabilities and psychiatric disorders. The candidate must possess knowledge of and experience with state policies/regulations for both facility types and have significant experience delivering clinical services and providing direction and supervision of programs serving this target population.
Direct and manage program design, development and delivery of clinical services to the target population of the Article 31 and Article 28 programs.
Ensure program compliance with Article 31 (OMH) Part 599 regulations and Article 28 (DOH) regulations which govern the delivery of medical and mental health services to the target population.
Create and revise policies and procedures to maintain compliance with Federal, New York State and insurance payor policies, regulations and standards.
Develop annual program budget along with productivity standards for revenue-generating staff in order to ensure that the program remains fiscally viable.
Oversee management of billing operations to ensure efficient processing of claim submission and adjudication in order to establish maximum revenue generation and cash collections.
Oversee administrative tracking mechanisms to monitor and ensure documentation compliance and achievement of productivity standards by program clinicians.
Maintain awareness and prepare for internal and external audits of the program, ensuring that program maintains audit-readiness at all times.
Develop and implement Corrective Action Plans related to audit and/or Quality Assurance reports.
Provide supervision to the Practice Manager, Clinical Supervisor and Medical Director each of whom are responsible for managing the administrative and clinical day-to-day operations of the programs.
Provide on-site supervision and direct management, when necessary, of clinical crises that periodically occur with program clients.
Develop, oversee and participate in 24-hour on-call response system in order to address client emergencies outside of program operating hours.
Oversee maintenance of program high-risk log to monitor treatment of at-risk clients, including ongoing provision of risk assessment by program clinicians and completion of Safety Plans when indicated.
Complete and submit incident reports according to the standards defined by the NYS Justice Center, NYS Office of Mental Health and NYS Department of Health when indicated. Prepare and present incidents to the agency Incident Review Committee (IRC) as necessary for evaluation and feedback. Implement any corrective actions that are designated by the IRC.
Oversee management of clerical systems and processes, including intake referrals/scheduling and the front desk/reception operations.
Conduct weekly administrative and clinical staff meetings including regular clinical case reviews.
Develop and oversee orientation and ongoing training and professional development to program staff, including the regular scheduling and/or provision of in-service clinical trainings to clinical staff.
Develop program for supervision of student interns through establishment of relationships with schools and/or training institutes and promoting culture of educating new professionals within the program.
Oversee the scheduling of regular Consumer Board meetings and annual Consumer Satisfaction Survey with program clientele to seek feedback and suggestions regarding the delivery of program services and quality of the program environment.
Identify program deficiencies and implement annual Quality Improvement projects to correct those deficiencies.
Ensure HIPAA rules and regulations are followed and maintain an environment that respects client confidentiality.
Oversee and complete performance reviews of staff and maintain constructive employee relations, consulting with Human Resources as necessary to address complaints/grievances and resolve any other issues which may arise.
Ensure adequate staffing levels are maintained at all times; prepare job requisitions and interview applicants to fill program vacancies.
Adhere to NYS licensure requirements, including timely updating, and ensure licensed program staff adhere to the same applicable requirements.
Prepare program reports for senior leadership as requested.
Devise and implement program growth strategies and initiate new program development as appropriate.
Participate in external projects and initiatives that serve to increase the program's exposure in the community and attract new referral sources and revenue streams.
Other related duties as assigned by senior leadership.
Minimum of 5 years of program directorship and supervisory experience within an Article 28 and/or Article 31 treatment setting.
Must have experience working with clients with co-occurring developmental disabilities and psychiatric disorders. Knowledge of substance abuse disorders a plus.
Must have a Master's Level or Doctorate degree in an appropriate field of study (i.e. Social Work, Psychology, or Public Health) or equivalent experience in a comparative field.
Must possess strong knowledge of New York State Office of Mental Health and Department of Health regulations governing the delivery of medical and mental health services to the target population.
Must possess strong leadership skills, including ability to motivate staff, engage in proactive problem-solving, adapt to different learning styles of staff, apply strong business acumen and adhere to high integrity and ethics standards.
Easter Seals NY Mental Health and Diagnostic and Treatment Center is an innovative program serving the families and communities of Western New York. We offer comprehensive care and an array of services to meet the physical and emotional care of those we serve. Our client-centered approach is grounded in authentic partnerships among clients, families and our fully licensed, credentialed professiona...ls. The collaborative approach results in better health outcomes.
Mental Health Services: For over ten years, the Mental Health and Diagnostic and Treatment Center has provided quality mental health services to children and adults with intellectual and developmental disabilities. The Clinic offers psychotherapy, psychological and psychiatric assessments, medication evaluation and management, biofeedback therapy and a variety of testing and screening services.
Primary Care Services: The Clinic’s client-centered approach means that our Primary Care Team coordinates care with counseling, psychiatry and psychology to provide the best health outcomes for our clients.
Medicaid Service Coordination (MSC): assists eligible persons with developmental disabilities attain an optimal quality of life by focusing on where they live, meaningful work, social and leisure activities and access to services/supports that promote optimal health.
In-Home Respite: provides short term relief to caregivers who are responsible for the primary care and support of individuals with developmental disabilities. In-Home Respite staff offer companionship, supervision, basic in-home recreation, hygienic assistance and more.