Performs work routine to include clerical and general office duties in recreational environment.
Screens visitors, answers telephone and helps to identify their needs. Assists customers by providing information or making referrals to the most appropriate personnel or service. Is responsible for controlling access to the aquatic center while providing a high level of quality customer service (i.e. - greeting and providing program information). Will need to be knowledgeable in the activities, events of the aquatic center in order to inform participants. Is also responsible for registration of participants for programs, performing cash transactions, taking payments, enforcing the rules and regulations of the aquatic center, and any additional tasks that may be assigned.
Monitor access to the Aquatic Center while delivering outstanding, safe, and fair customer service. Ensure the safety of facility patrons by preventing and responding to emergencies.
Delivers uncompromising customer service responding immediately to customer request, inquiries,and concerns.
Works directly with the public in person and on the phone demonstrating good communication skills in a warm friendly manner.
Provides information regarding programs and services offered and assists customers, sometimes dealing with difficult situations or people. Provides customers with product and service information regarding facility.
Sells memberships, takes program registration, sells aquatic center merchandise, sells concession food and beverages, and assists customers with facility rentals. Accepts, processes and records cash and non-cash transactions related to registration and other revenue sources. Receives funds from customers and employees, disburses funds, and records monetary transactions.
Collects fees and conducts point of sale transactions while following applicable policies and procedures governing revenue collection and cash handling.
Performs routine filing, photocopying, typing/word processing, routine data entry, distributing mail, receptionist tasks, retail selling, inventory restocking, and scanning.
Ability to communicate effectivelly both orally and in writing. Ability to follow oral and written direction and work procedure.
Ability to develop and maintain excellent working relationships with staff, coworkers, students, participants community partners, and general public.
Must have intermediate computer skills and have ability to learn recreation software program.
Must be able to assit with Emergency Action Plan
Perform minimal maintenance and custodial duties as needed
Mt. Hood Community College (MHCC) is one of the premiere institutions of higher education in Oregon and is the choice for students from throughout the Pacific Northwest. Mt. Hood Community College (MHCC), located in the shadow of majestic Mount Hood, opened in 1966 and now serves approximately 33,000 students annually. MHCC offers 120 associate degrees, certificate programs, and transfer options o...ffered at the Gresham Campus, Maywood Park Campus, Bruning Center for Allied Health Education, and public schools within the district. The College is committed to remaining accessible to an ever-increasing population with diverse needs. The Mt. Hood Community College district encompasses an area of about 950 square miles with a population of more than 300,000. Whether students are interested in pursuing a professional-technical degree, transferring to a four-year college or taking a few personal enrichment courses, MHCC is the place for community members to accomplish their goals. For more information visit http://www.mhcc.edu/About.aspx