Advertised Summary Job Description: Reporting to the Director of Leasing Services in the Residential Operations portfolio, the Associate Director will have responsibility for a wide range of functions relative to the University's residential portfolio. The Associate Director will manage the day-to-day operations of the Student, Postdoctoral and Residential Life housing divisions of University Apartment Housing and provide leadership to those divisions' managers, coordinators and support staff. The Associate Director will also provide operational support, reporting and data analysis for the Faculty/Staff Housing Manager and the Manager of Off-Campus Housing.
The Associate Director will be responsible for the oversight of all leasing and renewal processes for residents and the implementation and enforcement of rental policies. He/ she will also be responsible for report production, auditing, and data mining, which are essential for the development of on demand projections for UAH housing. He/ she will create complex tenant data reports on demand and perform necessary data analysis to project housing availability, drive apartment renovation, allocation modeling, and faculty, staff and student housing assignment - impacting both rental income and the success of the office's work with the University community. Data sets include allocations, inventory, vacancy, and occupancy information.
The Associate Director will be responsible for building collaborative relationships internally, and externally when appropriate, to evaluate current business processes and identify opportunities to increase operational efficiencies and quality of service, including the strategic development of procedures for assignments and transfers; operational changes pursuant to the transition to online leasing processes; survey reporting and follow up; staff training and on-boarding, among others. The Associate Director will work closely with the Director to improve operational systems, processes and policies by focusing on better management reporting, information flow and management, business process and organizational planning. He/ She will analyze policies, procedures, and governing requirements, and assesses their impact on current support operations.
The Associate Director will work on special projects and/or represent the Director in committees as assigned. Performs other related duties as assigned. Position may require work in evenings and weekends.
General Minimum Qualifications: Bachelor's degree required. Minimum 5 years related experience required.
Additional Specific Minimum Qualifications: Ability to effectively manage a staff engaged in a high volume of client facing transactions involving University students, postdocs, faculty, staff and University Administrators where collaboration among staff members is essential. Strong client service orientation and excellent organizational, communication and interpersonal skills required. Must have initiative, discretion, and the ability to establish priorities and work under pressure with good judgment and minimal supervision. Superior technology skills required, including advanced knowledge of Excel, Word, Windows, Visio, Power Point and data applications.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It... seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.