PURPOSE: To provide comprehensive analysis and oversee the documentation of business requirements for the Aviation Maintenance (AVM) department’s operational activities through the use of a Computerized Maintenance Management System (CMMS) at the Port of Seattle.
ESSENTIAL FUNCTIONS: This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed. Essential duties and responsibilities may include, but are not limited to, the following:
System Analysis and Process Improvement Lead and facilitate continuous process improvement initiatives that directly support the Aviation division’s strategic goals. Document high-level user requirements captured and translate them into functional and technical documents with the appropriate level of detail.
Perform analysis on current system and business process issues, identify areas of improvement and recommend strategy to resolve issues. Identify any necessary system database configurations that are planned as a result of new change implementation and work with technical resource (CMMS administrator) to test and implement. Assess the effectiveness of implemented processes and/or training through direct observations, interviews, data analysis, site visits to shop locations, and system audits.
Documentation Responsible for the development, maintenance and upkeep of all AVM departmental business and system process flows and narratives including the business Standard Operating Procedures (SOP) manuals as it pertains to our Continuous Improvement efforts around Work Management, Materials Management and Asset Management. Write requirements for business process changes, system changes, specialized reports and key performance indicators. Perform quality assurance functions to monitor compliance to SOPs and to ensure accurate data representation within the system and on reports. Document user and process requirements and use technical knowledge of Maximo system and other related POS systems to generate a functional requirements document.
System Training and Development Determine training needs and recommend training path by leading discussions with Aviation Maintenance managers, Craft Foreman and personnel. Responsible for coordination of all department CMMS training sessions and logistics; including classroom training, train the trainers, contacting outside vendors to secure materials, securing learning sites, arranging for instructional equipment and on the job training. Develop training curriculum and design courses with focus on integrating the organizations business processes with the CMMS application (Maximo). Evaluate and assess the training program effectiveness through development, execution and analysis of learning assessments, include other stakeholders as required.
KNOWLEDGE, SKILLS & ABILITIES: Knowledge and experience in methodologies of project planning, issue tracking, process flow-charting techniques and compiling a requirements document. Solid understanding of CMMS software, requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management. Experience in tracking maintenance key performance indicators. Strong understanding of concepts governing relational databases and reporting. Strong knowledge of educational methods, training techniques and instructional development.
Strong experience in development of business process models and writing. Experience in working in an adult training environment and familiarity with various adult learning skills. Effective written and oral communication skills with a strong orientation and commitment to customer service. Keen analytical, problem-solving and conceptual skills to be able to spot operational problems and strategize solutions. Must have excellent computer and customer service skills and be proficient in these MS Office applications, Word, Excel, PowerPoint, Visio and Access. SQL Query writing skills. Strong organizational, documentation and time management skills. Strong presentation and meeting facilitation skills to be able to effectively guide & lead discussions on the planning process to different audiences within and outside of Aviation Maintenance. Strong people skills and being able to tactfully handle sensitive situations with professionalism and confidence.
Ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements. Ability to think analytically and propose solutions to instructional problems and training obstacles that can occur. Ability to communicate and report periodically on learning and performance opportunities, their effectiveness, participation and satisfaction rates, and other information as requested.
QUALIFICATIONS: Combination of education and experience demonstrative knowledge, skills and abilities equivalent to:
Bachelor’s degree in Business, Computer Science, Engineering, Technology, or related field; and
Five (5) years of experience as a technical business analyst and instructional design of adult curriculum.
Degree or course work in Adult Education or Human Improvement;
Eight (8) years’ experience or more as a Business Analyst in a Maintenance operations environment utilizing a Computerized Maintenance Management System (CMMS) application;
Experience implementing business process models; and/or
Experience in instructing adult audiences and curriculum development.
The Port of Seattle is an Equal Opportunity Employer, Affirmative Action Employer and is committed to diversity in the workplace. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
The Port of Seattle plays a key role in bringing international trade, transportation and travel to the Pacific Northwest, and supports industries as diverse as tourism and commercial fishing. The port is also a key builder of road and rail infrastructure, partnering with other agencies to improve freight traffic from Tacoma to Everett.
The port owns and operates Seattle-Tacoma International Ai...rport - the nation’s 15th busiest – handling more than 33.2 million passengers in 2012. Sea-Tac's Air Cargo operations rank 21st in the U.S. Our passenger cruise terminals at Pier 66 and Smith Cove Terminal handled 202 ship calls and an estimated 934,900 passengers during the 2012 season.
State-of-the-art cargo handling facilities helped rank Seattle as the nation’s 8th busiest U.S. seaport in 2012, serving 18 international steamship lines moving more than 1.88 million TEUs (20-foot equivalent unit containers). The port also operates four public marinas, and manages a number of real estate assets for financial return and broad economic advantage.
Our tagline, “Where a sustainable world is headed” to communicate our goal to be a national leader in sustainable port operations, and the Port’s many award-winning environmental programs provide measurable benefits to the community and a competitive edge for our customers.