Job Requisition Number: 24111. The Complaint Resolution Officer, Office for the Prevention of Harassment and Discrimination (OPHD) is responsible for ensuring the University provides an environment for students, faculty and staff that is free from discrimination, harassment and hostile environments based protected categories outlined in state, federal and university non-discrimination statutes and policies, including sex, gender, sexual orientation/identity, race, color, national origin, religion, age etc. The Complaint Resolution Officer is responsible for implementing the UC Policy on Sexual Violence and Sexual Harassment and Complaint Resolution Procedures for faculty, staff and students, the UC Nondiscrimination Policies applicable for faculty, staff and students, the campus and the Berkeley campus Policy on Conflicts of Interest Arising Out of Consensual Relationships.
Involves oversight of the key compliance related activities affecting the ongoing establishment and maintenance of a culture of safety, non-discrimination, and acceptance at the University of California. Includes compliance governance, policies and procedures, training and education, communication and reporting, internal monitoring, and auditing. Recommends response, prevention, and disciplinary standards for compliance issues. Ensures alignment with applicable laws and ethical standards of the organization.
Complaint Resolution: •Conduct highly confidential investigation involving UCB staff, academic appointees, students, other community members and applicants; produce summary of findings reports of complaints brought forward by students, faculty or staff under the UC Sexual Violence and Sexual Harassment Policy and Procedures and other applicable nondiscrimination policies.Make recommendations for appropriate discipline, sanctions and programmatic responses from department administration, according to established policies and procedures. Consult with adjudication review bodies, Chancellor’s designate reviewers, and participate in disciplinary hearing processes as appropriate. Act as a liaison in joint investigations with other location resources. Participate in litigation processes as appropriate, e.g., consultations with litigation defense teams and deposition or court testimony.
•Make high level contacts of a sensitive nature, internally and externally requiring discretion and diplomacy in order to negotiate with or persuade officials to adopt the proposed solution. This position’s caseload focuses on the most technically and complex and politically sensitive matters, such as those involving one or a number of the following factors: respondents who are ladder rank faculty, senior level administrators, athletic coaches; egregious, potentially criminal conduct; concurrent law enforcement investigation; and concurrent or likely litigation.
•In addition to conducting and providing guidance on investigations, determine the need or opportunity for alternative resolution strategies to resolve complaints of discrimination and harassment. Provide guidance to OPHD Complaint Resolution Officers on the same. These cases involve the same experience and judgment with regard to risk management, expert knowledge of applicable policies and laws, attention to detailed communication and documentation, and expert communication skills as that required for formal investigations with policy findings. Alternative resolutions are often delicate and complex processes requiring careful planning and monitoring. Implements courses of action according to established policies and procedures.
•Supporting the Associate Director, provide ad hoc guidance to OPHD complaint resolution officers on complex, challenging issues that arise during their investigations and alternative resolutions.
OPHD operational projects, e.g.: •Assist the OPHD Title IX Officer and Deputy Title IX Officer in the response to external reviews and audits from external civil rights agencies, e.g., the Dept. of Education's Office for Civil Rights and the Office of Federal Contract Compliance Programs, EEOC and California's DFEH, as well as other federal and state agencies, e.g., NASA, DOE, NSF, etc. •Assist Title IX Officer and Deputy Title IX Officer in athletics compliance monitoring projects, as well as training and briefing for Intercollegiate Athletics and Recreational Sports management. •Research best practices in one or more nondiscrimination areas, develop in-service education •Collaborate with campus partners in campus education programs focusing on SVSH response and prevention •Develop subject matter content for website and other OPHD communications •Assist the OPHD Title IX Officer and Deputy Title IX Officer in the response to external reviews and audits from external civil rights agencies, e.g., the Dept. of Education's Office for Civil Rights and the Office of Federal Contract Compliance Programs, EEOC and California's DFEH, as well as other federal and state agencies, e.g., NASA, DOE, NSF, etc. Makes recommendations to the Title IX Officer and Deputy Title IX Officer regarding the development and implementation of critical coordinated response systems.
Leads campus committees and workgroups as needed to address policy issues, complaint response systems, and educational programs. Keeps abreast of best practices in advanced investigation techniques. Participates in professional development to maintain and enhance technical and subject matter expertise..•Bachelors degree in related area and/or equivalent experience/training •Minimum 5 of years’ experience in conducting complex workplace and/or student investigations. •Thorough knowledge of higher education processes, protocols and procedures or experience with a similarly complex organization. •Intermediate to advanced knowledge of common campus-specific computer applications. •Advanced analytical/problem-solving skills. •Advanced communication and interpersonal skills to communicate effectively with all levels of staff and influence, both verbally and in writing. Demonstrated ability to present investigation findings and make recommendations in a clear, concise manner both in writing and verbally, to peers, unit supervisors and campus leaders. •Ability to apply appropriate policies and practices in the completion of ethics and compliance assignments. Skills in critical decision making. •Ability to multi-task with demanding timeframes. •Proven ability to use discretion and maintain confidentiality. •Broad and advanced knowledge in the following areas : campus or organizational Title IX policies and procedures; nondiscrimination policies; relevant employment policies and disciplinary procedures for staff or academic employees, and/or students; applicable federal and state regulations and guidance in a large higher education environment or comparable-sized organization. •Experience conducting sensitive interviews with complainants, respondents and witnesses in cases with emotionally charged fact patterns. •In-depth abilities in collaboration, facilitation, and strategic and creative thinking. •Thorough understanding of the interrelationship of procedures and desired results. •Excellent interpersonal and problem solving skills to work independently with all levels of University personnel, including management and faculty, and to facilitate agreement on issues and corrective actions.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.