UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine has an outstanding opportunity for a full-time (100%) FINANCIAL ACCESS SPECIALIST SUPERVISOR. This position is located at Sand Point, in the Magnuson Park Area. This position supervises the insurance clearance process for Inpatient planned and unplanned admits, for Outpatient Surgery, Clinic Procedures, high dollar Infusion, and/or Radiology high dollar Procedures.
Review resumes, schedule and conduct interviews, perform reference checks and ultimately recommend candidate selection
Train and support the development of new hires
Provide direct reports with clear productivity standards and expectations
Manage and assign staffing to ensure there is adequate coverage for daily operations
Monitor and manage the performance of direct reports, to include completing annual performance evaluations
Develop and implement corrective action processes and plans as needed
Conduct daily team huddles and also weekly and/or month team meetings as needed, with the objective of both running and improving the business
Act upon direct report leave requests in accordance with the union contract/agreements, and also departmental policies and procedures
Review and approve direct report timecards
Maintain departmental personnel desk files
Communicate changes in insurance eligibility & benefits, pre-authorization requirements, denial management recommendations, payer medical policies, pre-service appeals processes, payer contract statues and PCP referral requirements
Resolve difficult issues surrounding third party payers, contracting, denials, billing, and authorization of services
Review and resolve patient and customer complaints
Communicate and champion UW Medicine and dept. specific practices, missions, visions, policies and procedures, and also act as a positive change agent
Attend education and trainings sessions as identified and assigned through the ERC Leadership Development Program
Attend and participate in dept. and cross-dept. meetings, Rapid Process Improvement Workshops and special projects
Assist in the development of dept. policies and standard work operation procedures, to include maintaining up-to-date work instructions
Prepare related reports as assigned
Back-fill and do the work of Financial Access Specialists as needed
Perform related duties as required
This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Bachelor's Degree in related field AND four years of experience as a Patient Access Specialist OR High School graduation or equivalent and four years experience as a Patient Access Specialist and a UW Supervisory Skill Certificate OR Equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.