Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 37.5 hours per week.
Department Name/Job Location:
This position is in the Off Campus Housing Department, Quadrangle Housing Company (QHC).
This position is responsible for managing all operations of “The Core”, a 177-unit, residential property (2 buildings), having a fitness center, shared event space, and other amenities, located on the WUSM Campus and surrounding Central West End properties. The position is tasked with the smooth running of our community in a fast-paced environment, overseeing and/or coordinating all operations including lease administration, tenant liaison, event space scheduling, maintenance, capital improvements, custodial, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, expense control, lease file audits, etc. The position will work under the direction of the Resident Services Manager. Excellent interpersonal skills and an enthusiastic attitude are a must.
PRIMARY DUTIES AND RESPONSIBILITIES:
Responsible for all aspects of leasing residential market-rate units, including, on behalf of the University and/or its affiliated companies, negotiating and executing leases, lease renewals, notices, move-ins, move-outs, and accurately accounting and updating the systems used to effectively manage the property.
Develops and maintains effective telephone, greeting, demonstration, and closing and follow up skills. Answers incoming telephone calls, responds to email leads, scheduled and walk-in traffic, conducts follow up with all traffic and records all activity into Yardi. Maintains Guest Welcome Cards and follows up with all prospects and leads.
Maintains relationships with area corporations and real estate brokers to generate new business.
Direct and coordinate 17 on-site suites for WUSM Admissions Recruiting & Hotel style stay guests - occupancy, turnover and satisfaction.
Collaborates with Resident Services Manager to develop the Leasing and Marketing Plan and sales strategies to achieve budgeted occupancy for the property
Develop a Resident Retention Plan including customer satisfaction, communications and resident events.
Maintains the property’s social media campaigns i.e.: Facebook, Twitter, Pinterest, etc.
Responsible for the administration of processing the rental application, general correspondence and resident files.
Ensure compliance with Fair Housing Guidelines, Fair Credit Reporting Act, Americans with Disabilities Act, and other laws and regulations governing multi-family housing operations.
Drive financial performance of property through an understanding of how operational decisions impact financial results; understand the financial statement and all required financial reports.
Implementation of effective cost control, revenue maximization and delinquents’ management.
Develops along with RSM recommendations on unit pricing based on industry knowledge and extensive market research.
Posts all rental charges and adjustments.
Reviews invoices for accuracy, and calculates/approves security deposit refunds to residents, providing both to accounting for timely processing.
Exemplifying Quadrangle’s brand each and every day by thinking like an owner and ensuring that your team members have the resources they need to be successful.
Assure compliance with policies and procedures.
Monitor a wide array of performance metrics, implement strategies to meet operational and leasing goals, analyze and respond to changing market conditions, and identify areas for improvement.
Involved in planning long and short term business objectives.
Represents the University and/or its affiliated companies in handling complaints, arbitrating dispute or resolving grievances.
Investigates and resolves matters of significance on behalf of management team.
Manage all resident relations activities.
Generates computerized work orders from resident contacts; answers questions and follows up to keep residents informed.
Follow up with residents with a Satisfaction Survey – making sure the work was done to their satisfaction.
Direct and coordinate the turn process with the maintenance team – ensuring all units are ready for move in ; inspection, lease paper work and communications to the new residents.
Inspect building and vacant apartment weekly to ensure they meet Quadrangle standards.
Other duties as assigned
Bachelor’s degree or equivalent plus three years’ property management experience with demonstrated sales experience is required.
Customer relationship development experience is a plus.
Knowledge and compliance to Fair Housing laws.
All leasing personnel must possess a valid vehicle operator's license.
Property management experience for a minimum of two years with demonstrated sales experience is preferred.
Additionally, experience leasing a new development from being placed in service to obtaining stabilized occupancy is desired.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
Effectively convey ideas, images and goals to a diverse group of personalities.
Competence in personal computer skills, keyboard, internet, math, Microsoft Office – including Word, Excel and Outlook, as well as community software applications.
Excellent interpersonal skills and an enthusiastic attitude.
Strong organizational skills, as well as the ability to follow-up on tasks and work independently without close supervision.
The individual holding this position must be courteous and professional at all times, and have the ability to multi-task and manage deadlines.
Proficiency using computers is critical, as are excellent communication skills.
The hiring range for this position is $43,231 - $55,126 annually.
-Retirement Savings Plan -22 vacation days -8 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Human Resources website (hr.wustl.edu)
Applicant Special Instructions:
Applicants are encouraged to provide a cover letter as the first page of their resume upload describing their qualifications for the position including preferred qualifications and critical skills and expertise as described in the job description.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, and verification of required professional licenses, registrations, or certifications.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplin...ary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.