Provides IT first level support to end users on a variety of issues potentially requiring technical research and troubleshooting to respond to telephone calls, emails and technical support requests and to document, track and monitor issues, while ensuring a timely resolution. This person, along with the Helpdesk Analyst, is responsible for configuring, deploying and supporting technologies used by the firm’s lawyers and staff. This person provides timely and effective assistance in the introduction and day to day use of technologies, which includes problem solving support.
This individual will also ensure the smooth delivery of customer support for all offices on a daily basis. When necessary, he/she will interoperate with the appropriate IT staff and/or external vendors to find a solution. This position will also track, manage, and resolve root cause of incidents that pertain to desktop services in order to prevent future recurrent issues.
This position provides IT first level support to end users on a variety of issues potentially requiring technical research and troubleshooting. Responsibilities include responding to telephone calls, emails and technical support requests and to document, track and monitor issues, while ensuring a timely resolution. This person, in collaboration with the Helpdesk Analyst, is also responsible for configuring, deploying and supporting technologies used by the firm’s lawyers and staff. This person provides timely and effective assistance in the introduction and day to day use of technologies, which includes problem-solving support.
Answer staff questions in person and via phone on all company supported applications.
Troubleshoot computer problems.
Determine source of computer problems (hardware, software, user access, etc.).
Advise staff on appropriate action.
Serve as liaison between staff and the technology department to resolve issues.
Work one-on-one with staff on application projects.
Provide recommendations on company application purchases.
Document resolutions for future reference.
Other duties as assigned.
Newmeyer & Dillion is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
At least 3 years minimum of relevant desktop/helpdesk support
Customer service experience desired
Extensive working knowledge of PCs; network hardware; operating systems; software including file server; workstation; printers; hard disk drives; UPS devices; and patch panels.
Associates or Undergraduate degree in information systems or related field preferred.
A+, Microsoft, Citrix, Cisco, or VMware Certifications preferred.
Newmeyer & Dillion, LLP, a regional firm consistently named among OCBJ’s Best Places to Work, is a multi-service law firm that provides both litigation and transactional representation. While the firm has gained national recognition for its construction and insurance work, the firm provides representation in a comprehensive range of practice areas including: business and real estate litigation, re...al estate and corporate transactions, labor and employment, land use and eminent domain, environmental, asset protection, and lender liability. The firm represents a wide variety of clients, which include national and local businesses, real estate development companies, and individuals. The firm has offices in Newport Beach, Walnut Creek and Las Vegas and we offer medical, dental, life insurance benefits, among other things. This position is based in the Newport Beach office.