The Patient Access Supervisor provides leadership, support, direction, and focus for the staff involved in all patient access services, with primary focus in designated operational areas. The CHRISTUS Santa Rosa Health System consist of 5 acute care hospitals and includes specialized pediatric care, academic teaching, transplant program, clinical research, and specialty clinics licensed as departments of the hospital. Attention to the many details of these services is critical for patient care. The Supervisor position has responsibility 24/7/365 for the areas of assigned , and is expected to be available at all times if operational or staffing issues present. Multiple areas of the Patient Access department are staffed 24 hours a day.
The Supervisor works collaboratively with the facility service departments, referring providers, and patients to facilitate ease of access to services provided by the facility. This position is responsible for the staffing, and supervision of daily activities to produce successful outcomes of all patient encounters, and is expected to measures productivity and outcomes. Supervisors are expected to monitor adherence and compliance to CHRISTUS standards, directives, regulatory requirements and other guidance that mandates requirements governing such processes. This position also works to ensure that financial performance objectives are achieved that are related to revenue cycle initiatives. The Supervisor is expected to maintain effective professional relationships with other department leadership, share ideas, and implement actions related to the patient access functions. Supervisors are expected to set the example for associates, and be visible and accessible to the front line staff and patient areas, and be able to work in the capacity of the areas of responsibility as needed. The ability to communicate effectively with all types of people at all levels is critical. This position is expected to provide the leadership needed to promote a team work environment.
Ensures that areas within the Patient Access functions are directionally aligned with CHRISTUS Health.
Develops daily workflow monitoring for areas of responsibility and staffs to meet the needs of the organization.
Provides leadership and support to all areas of patient access, and is expected to be available to address any issues at all times.
Works with service departments, and referring providers to identify areas of exposure and design processes that will increase knowledge of staff and improve outcomes in service, quality, and accuracy.
Coordinates the development and professional growth of the direct reports..
Works collaboratively with facility and CHRISTUS Leadership to ensure goals and objectives are achieved.
Responds to organizational and customers needs with innovative processes to ensure service excellence.
Ensures compliance with relevant regulations, standards, and directives from regulatory agencies.
Prepares and presents performance reports to Leadership, hospital executives, and others as necessary.
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and per...formance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, therefore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.