Berkeley Lab's Human Resources Division has an opening for an HR Business Systems Analyst responsible for providing PeopleSoft HRMS support in functional areas including Core HR, Benefits, Compensation, Payroll, Performance Management, Employee/Manager Self Service, and Reporting. In this role, you will work in coordination with IT, the HR Business Systems Group, and other business constituencies to address and resolve complex HR system issues raised by end users, provide HR reporting support, and participate in HR systems upgrades, maintenance, and projects.
HR Systems Production Support:
Troubleshoot production issues raised by business users. Provide first level support and escalate when needed. The focus will be primarily on PeopleSoft Human Capital Management (HCM), with secondary or backup responsibilities for Taleo, Oracle HCM Cloud, PayFactors and other applications used by HR.
Monitor service ticket queue and address requests for services, such as – for example – system login problems, job data updates, requests for mass data updates, and HR action form load failures.
Troubleshoot data issues and stuck transaction workflows. Facilitate resolution of complex issues.
Coordinate issue resolutions with IT and, at times, vendors. Test issue fixes.
Serve as HR action forms administrator and troubleshoot issues, and serve as HR system administrator for ServiceNow.
Identify data integrity issues through regular auditing, and analyze system data flows for process improvement opportunities.
Elicit/clarify business requirements with business users and business process owners to support new system configurations.
Develop and run complex queries in PeopleSoft HCM using Application Designer/Query Tool; enhance existing reports, debug queries and support HR data analytics when needed.
Back up HR Analytics Analyst when the person is away.
Liaison with business stakeholders and IT:
Interface on a frequent basis with the HR and Payroll communities to understand their service requests, define or refine their business requirements, engage them in testing when necessary, and alert them of system issues.
Train system business users when needed.
Develop functional specifications, and work together with IT developers and technology vendors to test system fixes, workflow changes and new system functionality.
Support user acceptance testing, sometimes in a lead capacity.
May lead work streams on larger projects.
Support projects related to system upgrades, implementation of new technologies, business process improvements and implementation of new legal HR requirements, and new benefit programs. This includes participating in business process reengineering efforts, system configuration, testing, and deployment activities.
Provide post go-live support.
BA/BS Degree in Business Administration or Computer Sciences or equivalent training or experience.
A minimum of 8 years of relevant experience with HR business systems, including system support and system implementations working with a HCM System such as PeopleSoft, Workday, Oracle HCM Cloud or SAP.
Strong experience with PeopleSoft HCM tables, data structure, and configurations.
Experience gathering business requirements and translating them into functional specifications.
Broad testing experience, including developing test plans, test scenario, test scripts, and issue tracking. Strong background in functional, regression, system integration, user acceptance, and parallel testing.
Experience with App Designer, Query Manager, and PS Query to create complex queries.
Strong hands-on experience supporting PeopleSoft business users, preferably HR users.
High level understanding of HR Core, Benefits and Payroll business processes.
Knowledge of project management principles, and experience working on project teams.
Good communication skills. Ability to relate to Business Users when discussing technology and technical matters and serve as bridge between operational and technical areas.
Excellent customer service skills.
Analytical, problem-solving and troubleshooting skills.
Ability to prioritize work effectively with little supervision, along with excellent organization skills.
Additional Desired Qualifications:
Experience with PeopleSoft HCM 9.1 and 9.2.
Experience with Taleo.
Experience with IBM Cognos Analytics.
Experience working for US Government entities or/and the University of California.
The posting shall remain open until the position is filled, however for full consideration, please apply by close of business on December 6, 2017.
This is a full time, 2 year, Term appointment with the possibility of extension or conversion to Career appointment based upon satisfactory job performance, continuing availability of funds and ongoing operational needs.
Full-time, M-F, exempt (monthly paid) from overtime pay.
Salary is commensurate with experience.
This position may be subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.
Work will be primarily performed at Lawrence Berkeley National Lab, 1 Cyclotron Road, Berkeley, CA.
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Berkeley Lab (LBNL) addresses the world's most urgent scientific challenges by advancing sustainable energy, protecting human health, creating new materials, and revealing the origin and fate of the universe. Founded in 1931, Berkeley Lab's scientific expertise has been recognized with 13 Nobel prizes. The University of California manages Berkeley Lab for the U.S. Department of Energy's Office of Science.
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In the world of science, Lawrence Berkeley National Laboratory (Berkeley Lab) is synonymous with excellence. Thirteen scientists associated with Berkeley Lab have won the Nobel Prize. Fifty-seven Lab scientists are members of the National Academy of Sciences (NAS), one of the highest honors for a scientist in the United States. Thirteen of our scientists have won the National Medal of Science, our... nation's highest award for lifetime achievement in fields of scientific research. Eighteen of our engineers have been elected to the National Academy of Engineering, and three of our scientists have been elected into the Institute of Medicine. In addition, Berkeley Lab has trained thousands of university science and engineering students who are advancing technological innovations across the nation and around the world. Berkeley Lab is a member of the national laboratory system supported by the U.S. Department of Energy through its Office of Science. It is managed by the University of California (UC) and is charged with conducting unclassified research across a wide range of scientific disciplines. Located on a 200-acre site in the hills above the UC Berkeley campus that offers spectacular views of the San Francisco Bay, Berkeley Lab employs approximately 4,200 scientists, engineers, support staff and students. Its budget for 2011 is $735 million, with an additional $101 million in funding from the American Recovery and Reinvestment Act, for a total of $836 million. A recent study estimates the Laboratory's overall economic impact through direct, indirect and induced spending on the nine counties that make up the San Francisco Bay Area to be nearly $700 million annually. The Lab was also responsible for creating 5,600 jobs locally and 12,000 nationally. The overall economic impact on the national economy is estimated at $1.6 billion a year. Technologies developed at Berkeley Lab have generated billions of dollars in revenues, and thousands of jobs. Savings as a result of Berkeley Lab developments in lighting and windows, and other energy-efficient technologies, have also been in the billions of dollars. Berkeley Lab was founded in 1931 by Ernest Orlando Lawrence, a UC Berkeley physicist who won the 1939 Nobel Prize in physics for his invention of the cyclotron, a circular particle accelerator that opened the door to high-energy physics. It was Lawrence's belief that scientific research is best done through teams of individuals with different fields of expertise, working together. His teamwork concept is a Berkeley Lab legacy that continues today.