Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources.
Our client is a well Known Corporate and Institutional banking organisation with headquarters in Central London and several other global locations; Providing Finance and Risk Solutions as well as Trading and Flow Sales to global financial institutions, investors, counterparties and corporate customers on a day to day basis.
On behalf of this organisation, AMS are looking for Multiple Commercial Lending SME's for a 6 Month Contract based in London. This role will entail you using your expert knowledge of commercial lending/relationship management/credit approval to manage complaints and provide advice on remediation.
Purpose of this role:
Managing the complex case review process from start to finish
Full investigation, review and recommendation of customer outcome in line with methodology
Preparing a complete set of records to support the customer outcome
Support the Team Leader in the delivery of agreed milestones in support of programme objectives
What does this role holder do? (Accountabilities)
Due diligence in extraction of key information from the customer records to produce a concise report on the customer journey and key points referred to in the customer complaint
Use of initiative to identify the further information required in order to complete a comprehensive case review
Assessment of customer complaint against the review framework set out in the Project governance
Produce complaints assessment workbook which exercises judgement on reasonable complaint and makes recommendation to SMT on whether to uphold.
In order to be successful in this role you will possess all or some of the below criteria:
Ideally within the commercial lending space you will have extensive Relationship Management/Credit Approval experience.
Proven Commercial Lending experience - either shown through Credit analysis/approval or relationship management roles.
Advanced ability to distil complex, analytical problems into key component parts and to make a suitable decision/recommendation based on the analysis undertaken
Ability to rapidly assess and analyse information
Capability to understand a series of complex situations and how these impact on each other
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now.
Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business