The General Manager is responsible for the efficient, professional and profitable operation of the assigned Spectra venue. In addition to managing the day to day business operations, the General Manager solicits new sources of revenue, both on and off the venue property. Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations for an Arena/Complex. This position is responsible for the development, coordination and management of all aspects and strategies for the arena's entertainment events.
•Arrange for and otherwise book Events, develop and maintain relationships with reputable promoters, local market contacts, agents and talent affiliates to attract concerts, shows, entertainment events, etc.
•Administration of specific plans and programs prescribed by corporate directives, to include: HR, Sales and Marketing, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management practices, or other areas as needed.
•Generate for client/corporate in a timely manner financial and other reports detailing the arena activities.
•Prepare a proposed annual Operating Budget and submit such proposed budget to client/corporate.
•Oversee day to day operation, ensuring s technical and staff resource needs for all events, oversees plans for allocating those resources, and successfully manages their efficient implementation.
•Insure all agreements made regarding the Facility are in compliance with the contract, state and federal law.
•Provide final approval for all contracts and agreement.
•Attend conferences and trade association meetings.
Knowledge, Skills and Abilities:
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous mannerwhich fosters a positive, enthusiastic and cooperative work environment.
Ability to make sound business/operations decisions quickly and under pressure.
Ability to speak, read, and write in English.
Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Spectra and venue concession and premium services operations.
Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
Ability to handle cash accurately and responsibly.
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
Ability to work independently with little direction.
Supervisory Job Functions:
Oversee and manage all aspects of the Facility staff, including but not limited to Operations, Marketing, Finance/Payroll, Security, Janitorial services, Box Office. Demonstrate leadership in words and actions, including training, assigning work, performance appraisal and corrective action, addressing issues head on.
Education and Experience:
MA or MS; BA or BS with business-related major; accounting minor or credits preferred.
Minimum 5 years management experience in similar environment.
Performing the duties of this position involves extensive and continuous standing and walking. Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl. The employee is frequently required to lift up to 50 pounds. The vision requirements include the ability to adjust focus, peripheral vision and close vision.
Spectra is an Equal Opportunity Employment Employer.
Additional Salary Information: Eligible for a 20% performance bonus
We are Spectra, the experts in hosting and entertainment, providing our clients with solutions and services that amplify the customer experience. We pride ourselves on our superior service and client-focused approach, as we bring innovative solutions to events across a range of sports facilities, convention centers, performing arts centers, state fairs, and much more.