This Clarksburg, WV based Field Service Technician requires a current and active Top Secret Clearance and will provide technical and operational support of audio-visual equipment within a secure facility.
What will you be doing? The job responsibilities of the Field Service Technician include the following:
Provide technical and practical knowledge required for scheduling and managing VTC meetings using VTC systems
Provide technical and practical knowledge required for scheduling and managing UC meetings using UC systems
Provide technical and practical knowledge required to troubleshoot meeting problems, including issues capturing, recording, encoding, transmitting, or viewing streamed meetings
Provide technical and practical knowledge required to troubleshoot meeting problems, including issues joining, conducting, or participating in phone conference meetings, VTC meetings, and/or UC meetings
Provide technical and practical knowledge required for scheduling and managing streaming broadcast meetings using streaming systems
Monitor meetings in progress when and only as directed by the client
Support and standard operations and management procedures as they exist and are otherwise improved or established
Support process improvement activities by recommending and documenting changes to existing processes or procedures
Document support activities in accordance with enterprise practices
Ensure gateway connections with other agencies are promptly identified and problems with gateway connections are resolved
Perform standard system integrity and connection tests to ensure availability of all systems
Provide standard performance and usage reports as directed by the client, with current and accurate information adequate for proper management of the systems
Maintain inventory, support, and maintenance records as directed by the client to meet government purposes
Interact with other vendors in a professional manner to support demonstrations, meetings, and other technical venues as requested to meet meeting or venue objectives
Prepare meeting recordings with closed captioning as required
Prepare meeting recordings for streaming or other publication by customizing the recording presentation formats or encoding standards
Perform activities in this task during core work hours or otherwise as required to perform maintenance and corrective services outside of core work hours
Perform scheduling, conference support, and troubleshooting activities in this task during work hours identified for client operation
What do we require from you?
Two year diploma from a Technical School, or equivalent experience. CTS certification from ICIA or other manufacturer based certifyications a plus (AMX, Biamp, Crestron, ClearOne, Extron, Planar, RGB Spectrum, Polycom, Tandberg, etc.)
2 years’ experience with audio-visual, corporate video, or other related systems
Must have a current and active Top Secret Clearance
Must maintain a valid driver’s license
Must be insurable
Must be able to stand, kneel and/or crouch for long periods of time.
Must be able to climb ladders and scaffolding.
Must be able to lift in excess of 50 pounds.
Must be able to work in high places, as well as small cramped places.
Must be able to work in hot humid places, as well as cold places.
But wait, there’s more!
Collaborative work environment
Committed to the career development and education of our team
Comprehensive competitive benefits package
2016 Integrator of the Year
Inc. Magazine’s 36th Annual List of America’s fastest-growing private companies
Diversified: Imagination Engineered
As an industry leading technology provider, Diversified is engineering tomorrow’s communications solutions! From boardrooms to classrooms, command centers to surgical suites, and stadiums to studios, our team is unlocking and engineering our clients’ imagination and harnessing today’s latest technologies to help them communicate their messages with the world. Our passionate team delivers innovative solutions around the globe and is constantly growing to serve our expanding clientele. Join us as we push the envelope in our mission to bring imagination to life!
Diversified is an equal employment opportunity employer. Employment decisions are based on merit and business needs and not on race, color, citizenship status, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status, or any other factor protected by law. Diversified is committed to providing reasonable accommodation for handicapped and disabled employees.
Diversified is a World-Class Design and Integration Team for managed network solutions driven by Customer Satisfaction and Networking. •Diversified grew into one of the strongest, nationally recognized AV Design Integration Companies in media technologies because ours is an engineering-driven sales organization. Our goal is to form long-term meaningful relationships with our customers that sustain...s our growth through trust and accountability. •Whether that is with a: Fortune 500 customer, sports enterprise, government agency, financial institution, higher education, house of worship, digital media or broadcast media companies. •We have assembled one of the largest technical teams of subject matter experts in the industry across a broad range of technologies related to media. •We realize that we are here to listen to our customers and that we are providing a service in which every solution we design or implement should be customized to the unique needs of that customer. •In addition we have real depth in our project management, architectural coordination and logistical expertise supporting project implementation. •This gives our customers the confidence the job will get done as proposed and that the solution will be what they expected it to be. WE ARE DIVERSIFIED!