Diversified is seeking a Field Service Technician for the NJ/NY area. This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: business/corporate, educational, houses of worship, military. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.
What will you be doing?
The job responsibilities of the Field Service Technician include the following:
Provide technical support for: Video Teleconferencing; Audio (Program and Speech, DSP based systems); Projection and Display Devices; Video Wall Display Systems; Christie Digital Signage Systems; Crestron / AMX Source Control Devices; Polycom RealPresence; Cisco UC; Cisco TelePresence systems; Wireless Microphones / RF Systems; Biamp Nexia / Biamp Tesira; PTZ Wall Cameras; Barco & Planar Display Technology; NEC; & Samsung.
Provide customers an elevated level of AV tech competencies & support
Develop an on-going customer relationship, resulting in future customer loyalty
Complete Preventative Maintenance visits to ensure all customer rooms and systems are operating in an optimum fashion
Troubleshoot system issues to determine and find resolutions, or appropriate usage
Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair functions required to resolve customer issues)
Assemble reports and in-house paperwork to record customer interactions
Provide operational support for meetings as required
What do we require from you?
A two-year diploma from a Technical School, or equivalent experience
CTS cert from InfoComm + manufacturer certs (AMX, Biamp, Crestron, ClearOne, Extron, Polycom, or Cisco)
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Preference given to Three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Must maintain a valid driver’s license with clean driving record
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to climb ladders and scaffolding
Must be able to lift in excess of 50 pounds
Must be able to work in high places, as well as small cramped places
Must be able to work in hot humid places, as well as cold places
But wait, there’s more!
Collaborative work environment
Committed to the career development and education of our team
Comprehensive competitive benefits package
2016 Integrator of the Year
Inc. Magazine’s 36th Annual List of America’s fastest-growing private companies
Diversified: Imagination Engineered
As an industry leading technology provider, Diversified is engineering tomorrow’s communications solutions! From boardrooms to classrooms, command centers to surgical suites, and stadiums to studios, our team is unlocking and engineering our clients’ imagination and harnessing today’s latest technologies to help them communicate their messages with the world. Our passionate team delivers innovative solutions around the globe and is constantly growing to serve our expanding clientele. Join us as we push the envelope in our mission to bring imagination to life!
Diversified is an equal employment opportunity employer. Employment decisions are based on merit and business needs and not on race, color, citizenship status, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status, or any other factor protected by law. Diversified is committed to providing reasonable accommodation for handicapped and disabled employees.
Diversified is a World-Class Design and Integration Team for managed network solutions driven by Customer Satisfaction and Networking. •Diversified grew into one of the strongest, nationally recognized AV Design Integration Companies in media technologies because ours is an engineering-driven sales organization. Our goal is to form long-term meaningful relationships with our customers that sustain...s our growth through trust and accountability. •Whether that is with a: Fortune 500 customer, sports enterprise, government agency, financial institution, higher education, house of worship, digital media or broadcast media companies. •We have assembled one of the largest technical teams of subject matter experts in the industry across a broad range of technologies related to media. •We realize that we are here to listen to our customers and that we are providing a service in which every solution we design or implement should be customized to the unique needs of that customer. •In addition we have real depth in our project management, architectural coordination and logistical expertise supporting project implementation. •This gives our customers the confidence the job will get done as proposed and that the solution will be what they expected it to be. WE ARE DIVERSIFIED!