Student Services Specialist to assist with the office's day-to-day operations and be responsible for providing excellent customer service through problem resolution and outreach for a wide audience. Specialists must be customer-centric and have the ability to serve customers according to process/policy but also look for ways to enhance the customer experience. Correspond via telephone, email, and in-person visits with students, families, faculty and staff; record all interactions and scan received documentation into the Request Tracker communication system; provide vital financial aid information including FAFSA, verification, eligibility requirements, and disbursements; process academic records requests including enrollment verifications, official transcripts, and course scheduling; analyze issues related to student billing, fees, refunds, and registration records; coordinate with appropriate departments to provide holistic and streamlined services; maintain and interpret university policies and procedures related to billing, registration and financial aid for former and current students and families; supervise student workers (train, inspect work, assign work, and make employment recommendations).
Require: Bachelor’s degree; ability to serve quickly & accurately, excellent oral & written communication skills, working knowledge of computer systems, ability to interact effectively with diverse backgrounds. This position is not eligible for H-1B sponsorship.
Desire: Consideration will be given to candidates who have student financial aid or registration or student accounts/billing experience in a higher education setting; knowledge of and experience with Miami University, including institutional and unit policies, procedures, and processes; demonstrated project management and public speaking skills; working knowledge of Gmail, Google documents, and student records software such as Ellucian Banner; experience in a high-volume and high-paced customer service setting.
Inquiries about the posting can be directed to Kelli Bray at email@example.com. Review of applications will begin on December 11, 2017 and continues until position is filled.
Miami University, an EO/AA employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University does not discriminate on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for all reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
Miami University’s Annual Security and Fire Safety Report with information on campus crime, fires, and safety may be found at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html. Hard copy available upon request. A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
Nationally recognized as one of the most outstanding undergraduate institutions, Miami University is a public university located in Oxford, Ohio. With a student body of nearly 19,000, Miami effectively combines a wide range of strong academic programs with the personal attention ordinarily found only at much smaller institutions.