Job Requisition Number: 24003. Parking & Transportation (P&T) provides access to the campus for student, faculty, staff, visitors and vendors. Parking is a seven-day per week operation with services provided day and night. There are over 5.868 parking spaces and approximately 18,000 citation issued annually. Operating expenses and revenues are approximately $14M.
1.Cashiering and Customer Service front counter transactions, interactions and telephone customer service. 2.Provide information regarding operations or available parking or transit resources, pricing, and other needed topics. 3.Process and post payments accurately and efficiently using cashiering and other revenue processing, revenue control, and data processing equipment. 4.Manage telephone communications, efficiently identifying the needs of each caller and either serving the caller directly or forwarding the call reliably to the most appropriate staff member. 5.Keep and maintain customer accounts and other Department records in a well-organized manner. 6.Research records and analyze transactions to identify and correct problems and errors. 7.Use Microsoft Office products to retain, process and report information and data. 8.Operate specialized databases and information systems employed by the Department. 9.Quickly and accurately enters data in automated data management systems. 10.Keeps work area clean and uncluttered. 11.Under regular supervision, perform special processing, services, and functions related to the provision and sale of parking and/or transit services as assigned. 12.Maintain filing system. 13.Order, maintain inventory and dispense supplies. 14.Manage to-do lists and action items to ensure timely completion of assignments. 15.Under limited supervision assists in performing special processing, services, and functions as assigned.REQUIRED KNOWLEDGE & BASIC SKILLS: 1.Cashiering experience using point of sale system (POS). 2.Customer Service experience providing customers with sales or program options and problem resolution. 3.Accurately count cash, checks, and inventory and to balance transactions. 4.Understands Parking & Transportation Department programs and services and demonstrates ability to communicate information regarding those programs accurately and clearly both verbally and in writing. 5.Interact with co-workers and the public in a professional, courteous, and tactful manner. 6.Knowledge in the use of Microsoft Excel, Microsoft Word, Power Point, and Eudora. 7.Ability to accurately type 25 words per minute. 8.Knowledge of standard business letter, memo, and e-mail styles. 9.Knowledge of grammar, spelling, and common English norms and usage. 10.Ability to operate office equipment, including, but not limited to: fax machines, copiers, printers, desktop calculators, letter opening machines, and bill and coin counting machines. 11.Ability to understand, interpret, and apply University and Department policies, practices and procedures in performing a variety of direct customer service and staff support functions.
MINIMUM QUALIFICATIONS 1.Two years working as an Administrative Assistant I with the University of California or in any position requiring comparable skills and abilities. 2.Cashiering experience using point of sale system (POS). 3.Graduation from high school, some college courses preferred. 4.Able to communicate clearly in the English language. 5.Background check to verify good character in relation to cash handling and interactions with clients of varied ages and backgrounds. This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html
This position is to cover a long term LOA.
In accordance with ARTICLE 28.B.5.a: Limited Appointment: The automatic conversion to career status, as provided in Section B.2. above will not occur when one or more of the following occur: a. A limited appointee is hired to replace an employee on leave that exceeds 1000 hours. If the employee on leave does not return from leave, the limited appointee shall be converted to career retroactive to the first of the month following attainment of 1000 hours; except that nothing in this subparagraph precludes the University from releasing the limited appointee prior to the anticipated return date of the employee on leave.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.