TITLE: CHIEF TECHNOLOGY OFFICER DEPARTMENT: Information Systems
JOB CODE: 1092 DATE: 11/3/2017 (revised) REPORTS TO: VP Finance & Chief Business Officer GRADE: SMP-7 FLSA STATUS: EXEMPT
The Chief Information Officer (CIO), is the leader of the University information technology group and reports to the VP Finance / Chief Business Office. This position has a direct IT infrastructure staff of 8 and a budget of $2 million and indirect control of the academic and research IT budgets. This position is to develop and implement an information technology (IT) long-term plan that enables the University in achieving the University strategic plan in a resource constrained environment.
The CIO will oversee the IT steering committee that includes: operations, academics, and research. The CIO needs to create the environment of a "One University" for IT by linking the IT infrastructure (direct reports) with the Academic's (indirect report), and the Research departments (indirect report). The Academic's IT includes the library electronic resources, student computer labs, and the online learn management platform. The CIO will be a key champion of the University in the planning and implementing a new enterprise planning resource (ERP) system to support the University Strategic Plan including academic and administrative activities.
At a tangible level the CIO will oversee enhancements to information technology services, facilities, and equipment and ensure that state-of-the-art information technology tools are available to all members of the campus community. Additionally the CIO will ensure this department provides technology tools, infrastructure, and services that effectively enhance student education, support faculty instructional needs, supports the University recruitment and enrollment activities as well as the needs of all units and colleges. The CIO will be expected to identify, assess, and recommend appropriate emerging technologies and oversee their integration and alignment with academic and administrative needs. The CIO will lead, develop and manage the University technology budget, technology project prioritization, and oversee large-scale IT infrastructure projects. This position will lead and guide the IT governance process to ensure college wide engagement, development and implementation processes and controls. They will also develop and maintain IT disaster recovery plans and procedures to ensure the security of data, and educate the campus community with respect to data security issues. They will ensure compliance with relevant privacy and licensing regulations.
Essential Duties and Responsibilities: Strategy & Planning: • Create and maintain the University IT strategic road map that aligns to the University strategic plan. • Collaborate with department leaders to assess near and long term system and network capacity needs. • Create and maintain documentation as it relates to system and network security, network mapping, processes, and service records. • Design a comprehensive IT project methodology to ensure the technology priorities of the college are identified, prioritized, communicated and completed timely. • Partner with Operations management on the selection and implementation of a new ERP system • Develop an IT staff development plan to maintain technical knowledge on all systems. • Develop, implement and maintain policies, procedures, and associated training plans for system and network administration, usage, and disaster recovery. • Develop and manage the annual IT operating and capital budget. • Develop and monitor IT vendor relationships.
Security and Policies: • Develop the security road map including the implementation of NIST cyber security framework • Ensure that the enterprise networks and applications are secure and meets Payment Card Industry (PCI) compliance and data security standards. • Supervise the periodic internal security assessments and the external security assessments. • Attend IT security seminars to maintain knowledge of system and networking industry best practice. • Knowledge of end-point security using Anti-virus, Malware and encryption monitoring tools.
Operational Management: • Develop and maintain IT University policies and standards • Supervisor the Operations Team and the Helpdesk staff • Ensures the continuous delivery of IT services including continuity of operations and disaster recovery plans. • Identify and develop key performance metrics, create and analyze reports including but not limited to: performance of contracted resources, measure network uptimes, completion of helpdesk tickets to defined service level agreements (SLA), timely completion of IT initiatives, customer satisfaction. • Lead and refine the IT governance for the college and promote adherence to the process with all areas. • Understands accreditation standards and expectations specific to the department and adheres to policies and procedures to meet or exceed such standards. • Proactively assesses potential items of risk and opportunities of vulnerability in the network.
Other • Performs other duties as assigned or requested. • On call on weekends and nights.
Qualifications/Requirements: EDUCATION: • Regionally accredited Bachelor's degree (B.A., B.S.) required. • Master degree (M.A., M.S.) prefer and/or equivalent of education and experiences. • Preferred certificate CISSP: Certified Information Systems Security Professional.
EXPERIENCE: • 15+ years of experience in IT system administration and/or IT security assessment • Proven experience and track record in effectively leading and managing a large and comprehensive Information Technology organization. • Ensures excellent negotiation of systems and component acquisitions, end-user service agreements, and vendor service agreements. • Strong communications skills, both written and oral. • Organized, responsive and highly thorough problem solver.
KNOWLEDGE/SKILLS/ABILITIES: • Experience with software and security architectures. • Knowledgeable of cloud infrastructure environment. • Experience with security practices of Intranet and Extranet. • Experience with higher education environment including learning management system (LMS), University research needs, and student experience requirements. • Knowledgeable with virtualization, VMware and Hyper-V. • Experience with products from multiple vendors: HP, Cisco, VMware, PRTG, Citrix, Dell, Sophos, Google Apps, Microsoft Windows and Servers, Microsoft Online, and Apple products. • Skilled with collaborating and maintaining good working relationships and interacting with peers and resources in other departments. • Ability to handle multiple projects simultaneously. • Ability to follow complex technical instructions. • Ability to analyze problems and develop solutions. • Self-starter and detail oriented.
COMPLEXITY: • The ability to perform highly detailed work with sustained attention and care while providing/obtaining information on numerous inquiries is paramount to success in this position.
PHYSICAL DEMANDS: • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to distinguish color variations. • Occasionally stooping, frequent standing, Constant walking, sitting, climbing, reaching high/low levels, finger movement, feeling, speaking clearly, hearing conversationally, seeking far and near, and lifting up to 50 lbs.
WORK ENVIRONMENT: • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Occasionally required to work in confined space and poor lighting. • High pace and high volume environment.
MENTAL DEMANDS: • The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Frequent variety of unrelated tasks. Constant calculating interrupted work, a variety of interrelated tasks, and use of sustained concentration, reasoning, judgment, resourcefulness, analytical ability, and ingenuity.
Special Requirements: • Ability to work effectively with a diverse community.