Director of Continuing Education and Non-Degree Programs
Johns Hopkins University
December 8, 2017
Academic Program Manager
Director of Continuing Education and Non-Degree Programs
Starting Salary Range:
$75,000 - $90,000
M-F; 8:30 am – 5 pm
Personnel Area (School):
School of Advanced International Studies (SAIS)
Reporting to the Assistant Dean for Academic Affairs, this position is responsible for the strategic vision, leadership, management and direction of continuing education and non-degree programs. This includes working collaboratively to develop and implement strategic and innovative programming that will enhance the revenue streams and the reputation of the School of Advanced International Studies (SAIS). Further, the director will administer and maintain multiple program budgets, create and implement outreach and marketing plans, recruit and supervise staff and faculty, and oversee executive and non-degree training programs. This person holds supervisory responsibility and will supervise one or more staff members as the area grows in capacity.
Marketing and Recruitment 20%
Working collaboratively with the Office of Communications and Marketing to prepare marketing strategies, campaigns and plans for existing and new programs and certificates
Utilize social media, online, print, Metro ads, and other efforts to increase exposure to programs
Supervise the production of all print brochures and ads created for the various programs
Review and manage content on the program websites to increase exposure to the programs
Promote programs across a broad range of sectors and audiences both nationally and internationally
Initiate data driven market research studies and analyze findings
Create relationships with external organizations, corporations and government agencies to secure direct enrollments though MOUs and agreements
Represent SAIS to key constituents and clients both on- and off-campus and initiate partnerships with business and industry for development of programs and courses
Oversee enrollment management (admissions, registration, fellowship and budgeting) across the various programs
Develop strategic goals and implement plans which aim to increase existing program enrollments by 15-20% annually
Research and analyze competitor markets and use findings to identify opportunities for programmatic growth to enhance future offerings
Direct and manage budgeting, programmatic and administrative activities for programs
Supervise and train full-time program staff and student employees
Program Management (60%)
Executive Education, Continuing Education and Non-Degree Programs
Work collaboratively with faculty and curriculum specialists to evaluate programs and curriculum for updates and changes, and use outcomes to develop new educational programs and initiatives
Create and write proposals to add new certificates, continuing education opportunities and executive programming in order to generate revenue for the school
Direct the Summer, Non-Degree/Part-time, Certificate and Pre-Term programs
Oversee the Online Principles of Economics (OPE) program
Advise students in the various programs regarding curricular suggestions and high-level issues
Collaborate with Admissions, Registrar, Financial Aid, Billing and Student Life on areas related to continuing and non-degree education to assess and identify program scheduling, course and financial needs
Serve as a key liaison and advisor to academic departments and Centers on a variety of topics related to executive education, continuing education and non-degree programs
Prepare, maintain and interpret reports and projections dealing with program budgets, recruitment, market analysis, and various program statistics
Evaluate and submit plans for programs to the Assistant Dean for Academic Affairs and the Vice Dean for Academic and Faculty Affairs, contributing to campus and university strategic planning activities
Manage the recruitment and hiring of program faculty and series speakers; serve as a point person for salary negotiation, hiring appointments, and course creation
This position posting should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as required. The university has the right to revise this position description at any time, with or without notice. This position description is not be construed as a contract for employment.
Degree of Independent Action Performed
The Director has a high level of responsibility and operates with significant latitude in partnership with the Assistant Dean for Academic Affairs and the Vice Dean for Academic and Faculty Affairs. Keen judgment and discretion are essential.
·MA in Higher Education or related field preferred; Ph.D. preferred.
Five years of experience in academic program administration required; experience creating and implementing revenue generating, executive and non-degree programs strongly preferred.
Experience supervising and managing multiple staff, programs and services.
Strong administrative, analytical, and problem-solving skills
Ability to work independently
Knowledge of analysis and market research
Strong interpersonal and excellent customer service skills
Excellent oral and written communication skills including experience in editing, writing, proposal and report preparation and the ability to effectively interact with students, faculty and all levels of administration and of diverse cultures
·Detail-oriented, well organized, and ability to handle multiple projects and priorities simultaneously
Ability to travel domestically and internationally
Commitment to diversity and to serving the needs of a diverse population
Advanced proficiency in database management and computer applications (e.g., Word, Excel, Access, PowerPoint); ability to learn additional applications as needed
Ability to handle sensitive and personal student issues.
·Prior experience working in a higher education environment preferred.
Demonstrated experience evaluating programs and services to increase productivity preferred.
Proven experience cultivating business development and managing relationships and partnerships
Ability to adapt to new and rapidly changing situations
Ability to increase enrollment and profits through marketing and recruitment activities
Ability to delegate and manage multiple people and programs
Ability to speak in front of large audiences, moderate professional panels and presentations
Experience working collaboratively with academic affairs, admissions, registrars, bursars, and financial aid in regards to policies, procedures, and systems preferred
Working in PR, marketing, and communications, including social media preferred
Demonstrated ability to connect and build rapport with other service-oriented, technical and operational teams
The individual must be able to command authority and will work with adult populations.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.