The IT Department at Skidmore College invites applications for a full-time, 12 month Help Desk Support Specialist. This position assists in the day-to-day operation and administration of IT Help Desk. This position shares the first level of response (by telephone, e-mail, or walk-in), solving many technical issues immediately, while referring more extensive requests onto IT specialists. This position requires wide-ranging knowledge and experience to diagnose problems across a broad range of hardware and software, including the latest Apple and Windows operating systems, Apple and Windows computers, productivity suites such as Microsoft Office, and mobile devices. This position is also responsible for the day-to-day management of student employees assigned to the Help Desk.
High School diploma required. One year related information technology experience is also required. Proven ability to provide technical support/technical aptitude; interpersonal communications skills; time management and organizational skills; and the ability to quickly adapt and change priorities.
Associate’s or Bachelor’s Degree preferred, along with Help Desk experience supporting both Microsoft Windows and Apple products in a higher education setting is preferred.
Skidmore College is committed to being an inclusive campus community and, as an Equal Opportunity Employer, does not discriminate in its hiring or employment practices on the basis of race, color, creed, religion, gender, age, national or ethnic origin, physical or mental disability, military or veteran status, marital status, sex, sexual orientation, gender identity or expression, genetic information, predisposition or carrier status, domestic violence victim status, familial status, dating violence, or stalking, or any other category protected by applicable federal, state or local laws.
Employment at Skidmore College is contingent upon an acceptable background check result.
Skidmore is a highly selective liberal arts college with a reputation for its creative approaches to just about everything. With its relatively small size and student-faculty ratio, the College is a close-knit academic community. Skidmore is known for its faculty of teacher-scholars devoted to the instruction and mentoring of undergraduates; approximately 2,400 talented men and women from some 47 ...states and 46 countries.In the universe of selective, private liberal arts colleges, Skidmore's distinctiveness is expressed in the statement that "Creative Thought Matters". This idea reflects not only the historical strength of the College's programs in the fine and performing arts but also the understanding that creativity is required for achievement in any area of human endeavor.The city of Saratoga Springs is widely recognized as one of America's great communities. It is located in the foothills of the Adirondack Mountains, within a three-to-four-hour drive from New York City, Boston or Montreal. Travel & Leisure calls Saratoga Springs one of "America's Greatest Main Streets" as well as "one of the best college towns in the nation," Money Magazine says it's one of the nation's top 100 places to live, and Princeton Review describes it as a "perfect college town." It's a community rich in history and tradition. Famed mineral waters, a Revolutionary War battlefield, and the nation's oldest thoroughbred racetrack represent portions of that history. Also, it's a community of arts and culture. The Saratoga Performing Arts Center (SPAC) is the summer home to the New York City Ballet, Philadelphia Orchestra, and a performing venue for top rock and jazz musicians.The Skidmore College community awaits your arrival, so if you welcome challenges and are interested in making a difference, come join us!