Union Level: Department: Provost Campus: Stockton Posting Number: 201301215P Full or Part Time: Full Time Number of Months: 12 Work Schedule: Work performed during standard business hours, with some after-hours possibly required based on occasion. Position End Date: Open Date: 12/05/2017 Close Date: Open Until Filled: Yes Special Instructions:
Primary Purpose: Responsible for installing, configuring, and maintaining computing equipment and services. Management of servers in support of business and academic processing requirements is an essential requirement of this position. Responsible for auditing server security and implementing upgrades as necessary to meet University security policies and procedures. Work with existing staff to implement and troubleshoot systems to meet the university mission.
Essential Functions: 1. Server Management/Systems Administration:
Performs software installations and upgrades to operating systems and application packages.
Schedules installations and upgrades and maintains severs/workstations in accordance with established Pacific Technology policies, procedures and service level agreements (SLAs).
Assists with Cloud-based deployments and ensures reliability.
Monitors and tunes systems to achieve optimum levels of performance.
Develops and maintains a comprehensive hardware and software configuration database and library of all supporting documents.
Conducts hardware and software security audits of workstations, servers and network electronic devices for compliance with University data security standards, policies, guidelines and procedures.
Ensures workstation/server data integrity by evaluating, implementing and managing appropriate software and hardware solutions.
2. Technical Project Management
Researches, designs, and recommends enterprise systems and services utilizing commercial and open-source tools.
Acts as technical project leads for multi-campus impacting projects.
Interacts with University leadership to define and outline project requirements and outcomes.
3. Develop and promote standard operating procedures.
Researches and proposes improvement to the academic and business systems for the University.
4. Fosters collaborative support among administrators of servers and coordinates/documents problem resolutions.
5. Troubleshoots service failures to University computing systems with root cause analysis and implements solutions.
6. Performs other duties as assigned.
Three (3) years of experience in system administration.
Bachelors degree in Computer Science, or technology-related field.
Completion of the ITIL Foundation Certificate in IT Service Management within 90 working days of start of employment is required.
Experience in some of the following: Windows 2008R2/2012R2/2016 servers, Linux (preferably RHEL/CentOS), Apache webservers, DNS administration, storage technologies, server virtualization, Nagios, Active Directory, Exchange, and backup and recovery. Microsoft, Linux, and AWS Certifications preferred.
Ability to support and troubleshoot servers in a multi-vendor, hybrid environment with limited supervision.
Thorough understanding of server hardware and data center operations within an enterprise environment.
Familiarity with HP, Dell, Supermicro, Tegile, and Netapp hardware.
Significant knowledge of vmware or equivalent hypervisor platforms.
Understanding of AWS, Azure, or equivalent Cloud architecture.
Knowledge of server configuration management and continuous deployment systems such as Chef, Puppet, and Ansible.
Familiarity with programming and scripting languages, such as PowerShell, VBS, and Bash to automate manual administration tasks. Python and Ruby are also a plus.
Experience with version control systems such as git, RCS, and subversion.
Ability to comfortably discuss computing topics with varying levels of personnel from student to CIO.
Ability to provide solutions to integrate various disparate systems into a single service offering using existing knowledge and research.
Ability to lead projects and knowledge and understanding of project management best practices.
Must be capable of prioritizing and meeting deadlines for wide-ranging technical projects.
Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
Physical Requirements: The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.
Requires extended periods of sitting and repetitive hand/wrist motion while using computing equipment and phone. Must be able to work in an open office environment with moderate noise levels. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Ability to lift up to 50 pounds.
Work Environment/Work Week/Travel: Work performed during standard business hours, with some after-hours possibly required based on occasion.
Hiring Range: Min $21.42 per hour to Mid $29.13 per hour, non-exempt
Background Check Statement: Applicants who are selected as final possible candidates must be able to pass a criminal background check
AA/EEO Policy Statement: University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.
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University of the Pacific is a nationally ranked university with a long tradition of dedicated teaching, small class sizes, practical experience and vibrant residential life. The breathtaking main campus in Stockton, California is home to seven schools and colleges, with more than 80 majors and programs of study. Pacific also has the McGeorge School of Law in Sacramento and the Arthur A. Dugoni Sc...hool of Dentistry in San Francisco. Total university enrollment is nearly 7,000, with 3,757 undergraduates in an average class size of 19 and a student/faculty ratio of 14:1. Eighty-seven percent of students come from California, with 35 other states and 25 foreign countries also represented. Explore University of the Pacific www.pacific.edu