Security Industry Specialists (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and through an uncompromising commitment to hiring, retaining and rewarding the best talent available.
General Statement of Job
The Operations Manager is responsible for reducing risk, responding to incidents and limiting exposure to liability within the client’s Global Safety & Security operations. The Operations Manager will partner with the clients Global Safety & Security Management team to develop, implement and manage all physical safety and security programs that align with the client’s culture, values and policies. This includes development of Global Safety & Security programs, management of local security workforce and third party vendors, budget management, and project management. The Operations Manager reports directly to the Account Manager.
Specific Duties and Responsibilities
Essential Job Functions
Design, develop, and implement physical security operations for all client facilities including post orders, standards, policies and procedures
Respond in a timely manner to emergent events, issues, staffing deficiencies and client requests
Maintain close coordination, planning, communication and regular direct liaison with the client’s Global Safety & Security management team and SIS team around all aspects of physical security, safety, executive protection, special events, investigations and risk management programs
Manage security operations at local client campus including budget management, performance metrics and contract management
Responsible for identifying areas of program improvement, expansions of service, customer service improvements and other evolutionary changes
Create measurable reporting process to include alarm monitoring, incident response, tracking and reporting of performance metrics and other service areas
Oversee contractual obligations and manage billing within the client’s budget or purchase order authority
Initiate preliminary investigations and write incident reports on all internal personnel issues and complete proper documentation
Maintain relationships with Federal, State and Local law enforcement and other government agencies in support of private-public partnership initiatives
Assess existing training and implement new training procedures and processes for staff members at all levels of the Operation
Additional Job Functions
Perform other related duties as required.
Bachelor's Degree in Criminal Justice, Emergency Management, Business Management or related discipline preferred OR any equivalent combination of education, specialized training and/or experience which provides the requisite knowledge, skills and abilities required
Minimum 5 years of experience in safety and security management, law enforcement and/or military with an emphasis in Safety & Security program development and/or management
Must complete and maintain state guard certification as prescribed by presiding state law, as well as client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted
Demonstrated understanding of best practices in physical security strategies, principles, standards, policies and procedures
Must have effective time management, communication, technical writing, presentation development, facilitation, and organizational skills
Must have strong verbal and written communication skills
Must have impeccable work ethic and high degree of integrity
Must be technically proficient with common PC/MAC based software and applications
What we can offer:
A dynamic and challenging work environment
Health, Dental and Vision benefits, plus access to dependent coverage and a variety of other benefits
Eligibility to contribute to a 401k Plan after the first year of employment
Paid Time Off
Security Industry Specialists, Inc. (SIS) Private Patrol Operator #PPO 13936 Private Investigator #PI 28063
Security Industry Specialists, Inc. provides unique security solutions to some of the most successful names in business. Our clients include Fortune 500 companies, designer brands, international events, celebrities, and high-profile executives.
Founded in 1999 by John Spesak, a former law enforcement officer, our client partnerships demonstrate a boutique approach; a welcome change in an indust...ry not typically recognized for creative solutions. Qualities that SIS brings include transparency, integrity, sophisticated capabilities, and commitment to continuous process improvement. In turn, these qualities have allowed us to position ourselves as the source for truly innovative services and ideas. We work with each client individually to satisfy their security needs. With everything from physical security to GSOC operations to executive protection, we are a full-service corporation committed to excellence.