This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.
The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
The Harborview 9EH Burn ICU has an outstanding opportunity for a Full-Time Patient Services Specialist 1-Trainee or PSS 2. The Patient Services Specialist (PSS) is responsible for supporting patient care and providing clerical, environmental and customer service support for the patient care unit. As a central member of the inpatient care team, she/he provides patient focused care through use of customer service strategies; communicates effectively with medical staff, patients, visitors, and other medical center departments to facilitate patient care; and coordinates unit activities by acting as the communications center for the nursing unit: handling all unit paperwork (i.e., including chart maintenance and patient information, etc.), triaging telephone calls, accessing and entering information in computer programs and participates in non-nursing activities. The PSS exercises independence in the planning and accomplishment of a wide spectrum of clerical duties. The PSS maintains inventory of supplies and equipment. She/he partners in the orientation and training of professional and support staff, nursing and medical students, and other PSS.
Job responsibilities include:
Provide general customer service; welcome visitors and assisting in finding their way around
Answer telephones, take messages, and/or transfer call to appropriate individuals, coordinates/communicates between nursing and other departments
Admit and Transfer patients in the electronic medical record
Answer call lights, communicate with the clinical staff to ensure all patient information is gathered
Maintain electronic whiteboard
Order and maintain par level of medical forms and downtime packets
Maintains unit supplies inventory, order anticipated unit supplies, and verifying receipt of supplies
Organizing and maintaining paper medical charts
Break down of medical charts for record keeping
Operate office equipment such as fax, copiers, and phone systems
Make copies at copy center
Maintain clean and organized nurse station; adhering to infection control policies and procedures
Place work orders for defective equipment
Basic computer knowledge
Knowledge and use of medical terminology
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are: PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience. PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.