Agent Manager, Medicaid Sales - Asian Initiatives, New York, NY
December 19, 2017
New York, New York
Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)You want to do work that really matters. We want to bring more health resources and better solutions to the most vulnerable and least served members in our communities. This sounds like the perfect match. In this role you can work with state and federal government agencies, physicians and other providers, to bring greater care to more than three million people. Make a difference in the lives of those in your own community and a career with UnitedHealthcare Community Plan will allow you to do just that! This Medicaid Agent Manager will manage Agents/Brokers who sell the UnitedHealth Group portfolio of products offered to Essential Plan and Child Health Plus beneficiaries and individuals up to, and including, age 64. This Agent Manager is responsible for achieving assigned sales/membership growth targets through the sales of the agents/brokers in their territories. The Agents/Brokers are not employees of UnitedHealth Group but rather independent sales agents who contract exclusively with UnitedHealth Group to sell this portfolio of products. Agents/Brokers may sell additional/alternative products that do not compete with this UnitedHealth Group product portfolio (i.e., life insurance, home insurance, etc.) Primary Responsibilities:Act as a liaison between agents and UnitedHealth Group sales process owners to ensure agents are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc.Manage day-to-day time and activities of assigned agents to ensure appropriate leading indicators of success and corresponding sales resultsContinually build and nurture stable agentsPartner with the Agent Recruiting Manager to source and select candidates for agent positions to ensure a continual pipeline and sufficient base of staff to meet assigned sales/membership growth targetsProvide a structured on-boarding process, leveraging corporate contracting, certification and training processes, tools and systemsOrganize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance/policy requirements, sales processes, brand and value proposition messages and sales systemsOrganize agent activities to ensure effective and efficient coordination across the territoryCoach and manage performanceCoach/ develop staff to achieve quantitative and qualitative performance targetsUse data and insights to coach for optimal performanceMonitor sales results, trends and key performance indicators (KPI's) and hold agents accountable for achieving targetsConduct ride-alongs to observe sales techniques and ensure alignment with expectations and compliance with State regulationsConduct regular one-on-one meetings to review sales results/activities and provide feedback/coaching on opportunities for improvementAchieve assigned sales targets: Achieve assigned sales/membership growth targets through agents in his/her territory(ies)Identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (i.e., providers, regulators, faith-based organizations, associations, etc.)Understand the strengths and weaknesses of each organization and how it impacts the marketplaceFacilitate engagement of agents and ensure that ICA's appropriately build and advance our brand and value proposition and represent our product portfolio and service offeringsCompliance: ensure agents adhere to sales and marketing guidelines associated with State regulations and company policies and proceduresWork with Direct Sales channel in terms of Medicaid referralsWork with Service Team to support member service (members signed via Agents) Consistently demonstrate professional verbal and written communication
Required Qualifications:Undergraduate degree or equivalent years of experience3+ years experience supervising, coaching and mentoring a team 3+ years business development and/or marketing experienceMS Office proficiency (Outlook, Word, Excel, PowerPoint)Reside within a commutable distance to assigned sales territory Travel up to 75% of the time within assigned NY sales market Access to reliable transportation that will enable you to travel to client and/or client sites within a designated areaBilingual Chinese or KoreanPreferred Qualifications:Experience in Medicaid and/or enrolling members into government sponsored programs Experience supervising, coaching and mentoring a sales team Previous healthcare industry experienceEstablished community contacts within assigned sales territory Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: NY, Medicaid Sales, Community Plan, New York, enrollment, agent manager, broker manager, Essential Plan, EP, Child Health Plus, CHP, navigator, Korean, Chinese, Mandarin, Cantonese
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.