Salary is commensurate with qualifications and experience.
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for four consecutive years.
The University of Washington School of Medicine (SOM) is nationally and internationally recognized for excellent programs in clinical care, teaching, and research activities. The SOM has 32 academic departments with over 3,097 clinical faculty and over 700 research and training fellows. The School is part of UW Medicine which includes the University of Washington Medical Center (UWMC), Harborview Medical Center (HMC), and Seattle Cancer Care Alliance.
The School of Medicine has an outstanding opportunity for a Manager of Program Operations (Credentialing Manager).
The Manager of Program Operations is responsible for managing the operational and personnel activities of the Office of Medical Staff Appointments (OMSA). The Manager ensures that OMSA has a stable operating platform from which to deliver effective and efficient services including the required credentialing and privileging activities for the current 3,097 medical staff members and annual 400 new applicants. These practitioners are divided between the two Managers teams alphabetically A-L and M-Z based on the practitioners last name. The Manager supervises four FTEs, hires staff, evaluates job performance and takes corrective actions if performance is not acceptable; ensures that human resources are managed in accordance with prevailing university policies and procedures.
The Manager of Program Operations manages the following functions which include but are not limited to:
Manage operating processes and staff resources that support effective and efficient delivery of departmental services.
Manage the appointment and reappointment application process based on practitioner's last name. Assign and distribute applications to team members. Manage work flows, information systems and policies and procedures to ensure that they are current and appropriately maintained.
Manage practitioner notifications to departments, practitioners, Compliance, UAA, UWP and UWPN to ensure compliance with UW Medicine medical staff appointment and privileges.
Ensure that all initial and reappointment applications and privileges meet institutional standards for medical staff appointment.
Identify practitioners whose training and qualifications fall outside of UW Medicine standards and initiate quality assurance review with medical center director, department chair, vice president of medical staff affairs and director of OMSA.
Manage practitioner termination process to ensure compliance with HIPAA and UW Medicine Compliance requirements.
Coordinate with Department Chairs on all department medical staff member's privileges, appointments and reappointments.
Collaboratively develop implementation plans that convert strategy to operating tactics.
Management of Credentialing Processes
Apply the credentialing process uniformly to all practitioners/providers in accordance with organizational policies in order to address all stakeholder interests. Compile data required for the uniform assessment of practitioners/providers as determined by organizational policy in order to support the evaluation of current competency. Oversee the status of all practitioner/provider expirables (e.g., licenses, certifications, insurances) by querying primary sources in order to validate currency and to ensure ongoing eligibility with the UW Medicine. Verify the absence of sanctions and complaints for all practitioners/providers by researching appropriate sources in order to ensure ongoing eligibility with the organization. Report adverse actions taken against a practitioner/provider by notifying the appropriate authorized agency in accordance with applicable law in order to protect the public.
Medical Services Administration
Maintain complete and accurate record of UW Health Systems facilities review and approval process by collecting and compiling committee tables, discussions and actions. Administer management responsibilities as they pertain to medical staff services in accordance with internal and external policies, rules and regulations. Assist with budgetary and resource planning needs. Provide a comprehensive instruction and guidance to the UW Health System credentialing and privileging process for practitioners/providers and department medical services staff. Participate in organizational initiatives by providing expertise on medical services topics, and advising on accreditation and regulatory issues in order to maintain compliance.
Monitor requested privileges to ensure they are uniformly applied to each appointment and reappointment using established criteria based on education, training, and experience in order to ensure current competency. Ensure the applicability and appropriateness of clinical privileges for each specialty through collaboration with Clinical Department Chairs and Medical Director for each facility such as UW Medicine, Harborview Medical Center, and Seattle Cancer Care Alliances.
Accreditation and Regulatory Compliance
Serve as the organization's expert regarding relevant accreditation and regulatory requirements by applying current knowledge of published standards in order to ensure ongoing compliance. Ensure compliance of governance documents (e.g., bylaws, policies, procedures) consistent with current accreditation and regulatory standards in order to ensure quality patient care. Implement a periodic review process for bylaws, policies, and procedures consistent with organizational policy in order to ensure ongoing compliance with accreditation and regulatory requirements such as (e.g., TJC, NCQA, CMS, AAAHC, and URAC).
Maintain and track practitioner/provider performance data, profiles and Risk Management Compliments/Complaints. Ensure inclusion of all practitioner/provider performance data, profiles and Risk Management Compliments/Complaints as part of reappointment process in order to ensure uniformity, fairness, and quality of patient care.
Manage policies governing the distribution of information in accordance with accreditation, regulatory, and organizational requirements. Participate in the assessment, procurement, implementation, and maintenance of practitioner/provider information systems by communicating the needs of medical service functions in order to manage data with efficiency and integrity. Manage information as it pertains to medical staff services in accordance with confidentiality requirements, using programs (e.g., MSOW, SOMAS, MINDSCAPE, EMAIL, INTERNET, etc.
Collaborate with the Dean of Medicine Human Resources for OMSA, including assisting in development of new positions, interviewing job candidates, selecting and training new employees, ensuring compliance with established department performance expectations and evaluating classified staff performances.
Professional Certification: NAMSS CPCS or CPMSM Certified
Bachelor's Degree in relevant field and at least 4 to 5 years of relevant work experience including 2 years of supervisory experience.
Experience with demonstrated competence and knowledge of applicable medical staff bylaws, policies & procedures. Advanced skill in communicating with others, both orally, and in writing, with large and small audiences; preparing reports, monitoring progress and analyzing data; assisting in budget preparation; ability to administer programs; skill in personnel through coordination and cooperation.
Equivalent education and/or experience may substitute for minimum requirements.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.