This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2016-2017 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine.
The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
The UWMC Resource Team has an outstanding opportunity for a Part-Time Patient Services Specialist 1-Trainee or PSS 2 (80%, Days, Evenings and Weekend Shifts). Candidates must be available to work holidays and weekends.
The Patient Services Specialist (PSS) performs the following duties:
Answer incoming calls and greet patients and visitors when they enter the department.
Provide information to patients and visitors.
Register and admit patients by obtaining and verifying demographic and financial information through interviews with patients, family members, or other healthcare providers.
Enter admission and registration information electronically to create an online database.
Determine payer plan/coverage information based on verification of insurance from patients' insurance cards.
Explain and verify patients' understanding of consent and obtain appropriate signatures on paperwork and information sheets.
Place armbands on patient's wrist after verifying identity of patient.
Provide information on (and knowledge of) Patient Rights and Responsibilities and the Patient Self-Determination Act including Health Directive and Durable Power of Attorney for Health Care forms.
Assign hospital beds based on diagnosis, medical service, and other patient care needs; maintain records of inpatient location; complete admission transfers and discharges from nursing units via the online computer system; balance the 24-hour hospital census; and complete census reports.
Collect, secure, and release patient valuables.
Enter inquiries and/or perform data entry on various information systems.
Respond to all inquiries regarding Patient Rights and Responsibilities, Notice of Release of Information, Patient Confidentiality and all issues as it pertains to departmental operations.
Use and support Quality Management/CQI principles in department and UWMC operations.
Collect and enter demographic and financial data into an online system, utilizing knowledge of procedures for obtaining consent for care. Other duties as assigned.
The Patient Services Specialist will be hired as either a 1-Trainee or a 2 depending on experience. The requirements are as follows:
PATIENT SERVICES SPECIALIST 1-TRAINEE: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALIST 2: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.