Associate Director of Financial Aid, Office of Financial Aid
December 30, 2017
New York, New York
Advertised Summary Job Description: Reporting to the Assistant Dean of Financial Aid, the Associate Director will manage the day-to-day financial aid operations for the MBA, MS, PhD and EMBA programs at Columbia Business School. The Financial Aid office handles over $70 million in loans and scholarships annually. As part of daily operations, the Associate Director will counsel students, liaise with relevant offices in the Business School and the University, and is responsible for staying current on relevant industry knowledge and University policies.
1. Counsels and advises prospective and current students on financial aid policies and procedures, financial aid programs, eligibility criteria, application procedures, costs, repayment plans, and related issues, providing individualized information to the particular needs and situation of the student. Provides daily correspondence to students via telephone and email. 2. Processes private loan applications, adjustments, and returns for 2,000+ students. Assists with processing of federal loan applications as needed. Manages office workflow by creating audit, clean-up and other reporting features 3. Interfaces with students to resolve issues concerning financial aid applications, disbursement of aid, payments, account HOLDS, and living expense refunds. 4. Maintains list of Veterans applying for educational benefits to ensure correct and timely certification, monitors disbursement of Veterans benefits, and acts as a general liaison with University Manager of Military and Veterans Benefits. 5. Liaises with the offices of Central Student Administrative Services, University Financial Aid and the Office of the Registrar for the resolution of systems issues, loan origination and disbursement issues and student billing problems. Participates in financial aid workshops and admissions events for prospective and admitted students. 6. Revamps, maintains and updates Business School financial aid website, scholarship applications, electronic financial aid application forms, acting as a technical liaison to the Business School technical team, Admissions Systems Analyst and Communications teams as needed. Works closely with Assistant Dean on crafting best in class communications and messages to the students 7. Oversees the counseling, processing and awarding of all Master of Science (MS) program students seeking financial aid. Develop and coordinate communications to newly admitted and continuing MS students. 8. Creates and maintains a paperless office and process flow operation, online tool creation for loan repayment, tuition bill estimation, EMBA calculator, etc. Creates and maintains batch packaging and document tracking solution. 9. Documents/digitizes documentation of technical responsibilities (building electronic forms, Financial Aid To Do List updates). 10. Trains and supervises staff on financial aid technology matters. Provides regular training in loan certification, loan adjustments and other administrative procedures. 11. Assists with other activities such as reporting and monitoring, and special projects as needed.
General Minimum Qualifications: Bachelor's degree and/or its equivalent required. Minimum 3 years related experience required.
Additional Specific Minimum Qualifications: The candidate will be expected to manage multiple projects with changing deadlines under time constraints and pressure, and oversee work of others. Given this role will interface frequently with students and staff, excellent customer service skills and writing skills are required and demonstrated excellent verbal and written communication skills are needed. Must be proficient in Excel and have experience in a customer service setting.
Preferred Qualifications: Advanced degree preferred. Experience working in a School financial aid office administering Title IV aid programs and dealing with students. Proficiency with Powerfaids, including administration and report modules highly desirable. Ability to operate additional financial aid software programs and external systems (COD, NSLDS, CPS, Drupal, Slate, ELM, etc.) and web page content management system highly desirable.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It... seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.