Senior Director - Business Process - Dublin, Ireland
January 4, 2018
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) Reporting to the Vice President, Optum Global Solutions (Ireland) Limited, the Director of Business Process will be accountable for establishing, expanding and optimizing the Payment Integrity Coordination of Benefits (COB) Work Stream in Optum Global Solutions (Ireland) Limited. You will provide strategic thought leadership and subject matter expertise to OGS leaders and third party vendors in an effort to establish, expand and optimize the Payment Integrity Coordination of Benefits (COB) Work Stream within OGS (Ireland) Limited and direct U.S. Payment Integrity COB Work Stream. Primary Responsibilities:Lead and/or contribute to cross - functional and/or intra - segment projects to establish robust end - to - end business processes, service level agreements, quality measurements, analytics and reporting capability, organizational design, workforce planning and talent acquisition Implement and drive robust knowledge transfer, training content and delivery within established timeframes, budget and regulatory parameters Spearhead intra-segment reporting and progress updates against strategic deliverables and timelines. Proactively communicate and engage key intra-segment stakeholders regarding any risks to expected deliverables and proactively lead mitigation and root cause resolution strategies within all relevant statutory and UHG requirements Direct all day - to - day COB Work Stream operations for OGS (Ireland) Limited and UHC Lead the hiring, onboarding, training, engagement and management all strategies for the COB Work Stream employees (OGS [Ireland] Limited and US UHC) Spearhead intra - segment Talent Development and Succession Planning strategies Ensure efficient knowledge, data and process sharing while optimizing operating discipline Accountable for directing and achieving annual COB cost avoidance MBO ($4.8 Billion in 2017) Directs budgeting and forecasting activities Lead all cases for capital investments needed to optimize COB Works streams or the UHG COB capability
Required Qualifications:Undergraduate degree in business or a related field Significant, increasing experience in U.S. Healthcare Insurance benefits and benefit operations including dedicated experience in coordination of benefits and leadership experience Demonstrated knowledge of health insurance COB regulatory requirements governing Medicare, commercial and individual health insurance Experience preparing executive reports and delivering executive presentations Demonstrated business and operational acumen and proven ability to drive end-to-end operational process and financial improvements Strong track record of hiring and engaging a high-performance team and successfully delivering results in a large, matrix-organizational structurePreferred Qualifications:MBA or a related advanced degree Green Belt or related trainingCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Job Keywords: Director, Healthcare Management, Business Process, Healthcare, Optum, Dublin, Ireland
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.