Citi's Asia Consumer Bank serves more than 120 cities in 17 of the fastest-growing markets in the region. Citi offers a diversified range of products ranging from retail banking, wealth management, insurance, mortgage, Citi branded cards and loans to our 17 million clients. With more than a century of enviable brand and market leadership, we are competitively well-positioned to grow a high quality customer base that benefits most from our capabilities.
Key Responsibilities: One of the key challenges is to establish the WS#1 very quickly to support the execution across the 18 markets in APAC/EMEA. Initially, there will be no resources in place and the entire Workstream infrastructure needs to be built out so that the program deliverables can be achieved on time and on budget.
Establishing the WS#1 program :
Liaising with Regional Program Leader and key team members to define the Workstream structure, scope, approach, milestones and key deliverables
Developing the appropriate level of Workstream governance via formal governance steering committees or any other appropriate governance forums
Determining the appropriate mechanisms for quality assurance to ensure that all Workstream deliverables meet the expectations and the commitments made to the regulator
Liaising with the Global Work stream Leader to ensure the APAC/EMEA program is consistent with the scope and approach as established by the NAM
Executing the Work plan :
Managing work stream resources to ensure deliverables are completed to the required standard
Directing and guiding the in-country business SMEs towards development of high quality work products and deliverables
Ensuring all Workstream deliverables and milestones are completed on time
Managing the relationships with key stakeholders from within Workstream, especially the business leads, and SMEs, and partners across Compliance, ORM, HR and Legal and other supporting functions
Implementing key communications internally within the Workstream team and externally to stakeholders and other interested parties
Identifying and resolving key issues and removing barriers to Workstream success
Supporting the Governance and Controls Activities :
Actively participating in the formal governance steering committees with participation from Regional CEO for GCB and other key leaders within the GCB organization
Implement status reports for the Workstream in terms of progress of all deliverables versus the budget
Collaborate with SME's during quality assurance reviews to ensure the highest standard for all project deliverables
The ideal Candidate would meet the following requirements:
A university degree is preferable in any subject.
More than 12 years experience within banking of which should include:-
More than 5 years of experience leading non IT related projects or large scale change programs
More than 5 years exposure working in close partnership with Operational Risk Management, Compliance and Audit Functions.
Any formal qualifications in project management (e.g. PMP, APMP or PRINCE2) will be an advantage but not mandatory.
Proven experience of managing large and complex PMO's covering complex projects across multiple geographies and multiple work streams
Strong understanding of regional GCB business landscape, regional customer portfolio and business trends
A familiarity of regional GCB sales practices in terms of current procedures, on-boarding channels, sales incentives and sales compensation arrangements
Previous experience should include a multi geography exposure / remit and understanding across Asia and preferably EMEA.
Strong partnering and negotiating abilities / skills and experience in dealing with senior management teams.
A deep understanding of controls and risks associated with the consumer products
The individual / scope of work should have considerable experience in establishing, executing and building governance and controls within the consumer banking space
Strong and resourceful problem solver who can manage issues including project related defects working with the various partners
Team player with a strong sense of competing priorities and the interests of various stakeholders with an ability to negotiate, persuade and adapt
Ability to negotiate with and influence Regional Line of Business Leaders and In-Country Program Teams to achieve results that will impact the Regional Consumer business significantly
Excellent communication skills, both written and verbal, able to communicate effectively with all senior internal stakeholders
Must have excellent writing skills and is able to communicate critical information in writing to a wide variety of different audiences.
Ability to manage, develop and motivate virtual teams, and delivering results both as an individual and through virtual teams
Demonstrate through delivery of projects the ability to motivate and influence business partners to deliver on milestones/commitments
Willingness to travel, as required
This role requires use of conceptual and innovative thinking