Bilingual English & Chinese (Cantonese and Mandarin) Customer Service Specialist - Flushing, NY
January 6, 2018
Flushing, New York
Position Description:Welcome to one of the toughest andmost fulfilling ways to help people, including yourself. We offer the latesttools, most intensive training program in the industry and nearly limitlessopportunities for advancement. Join us and start doing your life's best work.Primary Responsibilities:Provide excellent service to walk-in membersReceives and responds to inquiries from walk-in members regarding benefits, policies, procedures and protocolsActs as a customer advocate in providing assistance to resolve members' issues and problemsFollow-up calls to members with resolution to identified issues in timely mannerResolves inquiries related to authorizations, claims, enrollment, and billing. Provides service requests to other departments as neededFulfills material requests for membersMaintains accurate member data, including addresses, phone numbers, and PCP changesInputs data in system for record tracking and issue resolutionDocuments all issues in system in a timely mannerProactively educates members on cover benefits, plan exclusions, and procedures to enhance total customer service experiencePromote various store events and seminars to customersAssists members to apply for various government assistance programsPerforms accountabilities in accordance with established organizational metricsIdentifies trends and continuously makes recommendations to improve processesReports issues or problems with members, systems and processes to managerAssists and involves in member retention projectsPerforms other related projects and duties as assignedMeet established performance standardsDemonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team memberPerform Insides sales function to increase new businessService walk-in prospects interested in Medicare and Individual ProductsExplain plan benefits and assist prospects to choose the most appropriate plan according to their needsProvide information on various plan designs and send out benefit package and sales materialsCoordinate with Sales Rep. on prospect follow-upInput sales activities and results on sales tracking systemCollect and review enrollment application to ensure completenessCoordinate with Sales Administrative Assistant and Enrollment Dept. to ensure smooth enrollment processActive participation in community events to build relationship and promote our brand
Required Qualifications: Associate's Degree (or higher) 1+ years of customer service experience Bilingual fluency in English & Chinese (Cantonese and Mandarin) Ability to attend occasional Health Fairs & Community Events Ability to commute to work at other retail locations as needed Ability to obtain State Accident & Health Insurance licenses for NY within 60 days of employment Ability to travel up to 10% of the timePreferred Qualifications: Prior health and / or general insurance sales experience NY Health LicenseSoft Skills: Experience in a position requiring excellent communication and analytical skillsCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, Chinese (Mandarin and Cantonese), Customer Service Specialist, Flushing, Health Insurance, Community Events
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.