The University of Akron’s Department of Application Systems Services is seeking applications for the Business Analyst - Information Technology position.
The Business Analyst - Information Technology serves as a liaison between the campus community, business units and the IT organization in to provide business process solutions to meet departmental and institutional needs. Possess a moderate level of expertise and knowledge of the business unit(s) and the enterprise or third party systems used by the units. Analyze business unit operations and functions to identify gaps and deficiencies with unit or institutional processes and evaluate, recommend, implement and support solutions used to automate or improve processes and functions. Additional responsibilities include:
Assist in the redesign, analysis, development, implementation and support of business processes and systems for business units supported by the analyst.
Lead or participate in business process re-engineering teams for complex business process redesign.
Act as liaison between business units supported and information technology staff in upgrades and new systems and technology that is put in place of support of the business units.
Translate high-level business requirements into detailed specifications for technology staff.
Identify and resolve issues and conflicts with the project team(s).
Analyze issues within supported business processes and systems providing recommendations on these.
Prepare testing plans and design and maintain test scripts for the processes and systems that are supported. Conduct testing in support of upgrades and enhancements applied to supported systems.
Provide ad hoc reports and queries for business processes and systems that are supported.
Maintain user and training documentation for supported business processes and systems.
Provide training for primary users of systems and processes that are supported.
Maintain system configurations for business processes that are supported.
A relevant Bachelor's Degree.
2+ years’ experience of business or systems analysis and process improvement.
Experience in defining eliciting business requirements and testing.
Basic knowledge in defining and documenting business processes.
An understanding of current general information technology concepts, theories, trends and systems.
Strong written and verbal communication skills and the ability to effectively conduct presentations.
Strong organizational skills and attention to detail.
Ability to work effectively with all levels of employees.
Ability to adapt to and manage shifting priorities, demands and timelines.
Experience in process improvement and change management processes.
Significant experience with Human Resource processes and procedures especially those involving Benefits and Benefits Administration, Hiring and Employee Recruitment.
Experience with Oracle-PeopleSoft ERP especially the Human Capital Management module. This includes experience evaluating, managing and testing updates provided for the PeopleSoft systems.
Experience with PeopleSoft Query, PeopleTools and basic SQL.
Certification in business analysis especially CBAP and/or certification as a Project Manager (PMP).
The University of Akron is an equal education and employment institution. It is the policy of this institution that there shall be no unlawful discrimination against any individual in employment or in its programs or activities at The University of Akron because of race, color, religion, sex, age, national or ethnic origin, sexual orientation, gender identity, disability, genetic information, military status or status as a veteran. The University is also committed to the principles of affirmative action and acts in accordance with state and federal laws.
The University of Akron is the region’s most influential public research university, contributing to the resurgence of the local economy, providing a workforce highly trained in diverse disciplines, and known for an innovative approach to higher education.