This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2016-2017 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine.
The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
The UWMC Alvord Brain Tumor Center has an outstanding opening for a Patient Services Specialist 1-Trainee or PSS 2 (Full Time, Day Shifts). The Patient Services Specialist (PSS) demonstrates service excellence standards in independently performing patient reception, check-in and discharge activities, scheduling patient appointments, coordinating care with other services, providing initial triage and coordinating patient referral processes, coordinating medical records, collecting time-of-service payments and performing other necessary activities to maintain clinic operations. Duties include:
Employ excellent customer service skills
Ensure smooth patient flow
Review clinic schedule daily
Obtain patient demographic information and insurance information
Provide general patient services
Respond to patients' needs and concerns as appropriate
Investigate complaints and work with office manager to find solutions
May accept and process patient payments (co-pays, deposits, etc.)
Schedule appointments consistent with patient needs and clinic scheduling guidelines
Assemble and send appointment and other information
Maintain current and accurate system by entering canceled and rescheduled appointments
Coordinate and schedule ancillary appointments and consult appointments
Assist in the preparation and maintenance of provider and clinic schedules
Answer the telephone in a professional, courteous, and efficient manner according to UWMC telephone service standards; directs calls as appropriate
Using clinic guidelines, gather information regarding the nature of the patient concern
Triage calls to appropriate staff, obtain necessary information for the return call, initiate emergency procedure when necessary, and use appropriate documentation tools
Communicate information on medical center programs to patients, referral agencies, University departments, physicians, and the community
Communicate basic information to patients such as insurance, parking, driving directions, etc.
Manage referral queue
Obtain necessary insurance plan information
Maintain ongoing documentation and track authorized referrals
Ensure that all referrals are properly linked to appointments
Medical Record Activities:
Review daily schedules to identify required medical record requests
Order, coordinate, and distribute medical records as needed
Prepare medical record according to clinic-specific procedures for patient visit
Assemble and maintain satellite medical records according to clinic specific procedures
Initiate fee sheet upon patient arrival to clinic
Track fee sheet according to clinic guidelines to ensure all services are billed
Audit fee sheets for completeness and accuracy and process and submit to appropriate charge coordinator daily according to clinic guidelines
Review, correct, and resubmit charge documents on a daily basis as necessary according to clinic guidelines
Assist in orientating and training new staff
Review email daily to stay current with clinic communication
Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area)
Respond to facility and environmental emergencies according to established procedures
Track inventory and order office supplies and forms
Sort and distribute faxes and mail daily
Ensure daily functioning of office equipment
Utilize on-line resources as required according to clinic practice and within University guidelines Perform other related duties as required
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:
PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.